AAA Auto Club Enterprises · 1 day ago
Applications Manager
Coppell, TX
Full-time
Onsite
Mid, Senior Level
3+ years expAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, and they are seeking an Applications Manager to lead their Customer Experience Product team. In this role, you will oversee a team of Dev Ops Engineers to develop and maintain call center technology systems while collaborating with business leaders to support strategic goals.
Insurance
Responsibilities
Every day, you will begin by checking for any enterprise impacting issues or outages and success of changes completed the night before both by your own team and by other Infrastructure teams especially those impacting the endpoints
You will address any issues; you are responsible for directing the restoration of service with your team or participating with your peers in other service restoration activities
The rest of your time will be spent on typical people-management tasks. You will conduct one-on-one meetings with your employees, enforce company policies, manage time and attendance, do performance reviews, determine pay increases, hire as needed and conduct terminations if necessary. You will also set and track individual and team goals
You’ll manage or conduct new contract negotiations and renewals, hardware and software purchases required to support approved Initiatives and projects
You’ll accomplish your work each day, by using numerous Microsoft tools: Office, Exchange, Teams, etc. We also use Everbridge to manage on-call rotations and BMC Helix ITSM to manage incidents and tickets
Daily you will manage technical resources on agile product teams
You’ll be responsible for the delivery and execution of new system capabilities, improvement implementations, system consolidations, as well as support activities
You’ll collaborate with business SMEs, IS colleagues and vendor partners to ensure that capabilities are delivered quality and efficiency and in alignment with business expectations
Qualification
Required
You have a four-year college degree in Information Systems, technology or related area of computer science or equivalent work experience
To thrive in this role, you must have prior work experience in a senior role within the Call Center Technology space, with Call Center as a Service (CCaaS) / Genesys Cloud preferred
You'll need experience working in the development space
You have experience planning, designing, and deploying technology projects and capabilities
To be successful in this position you will need strong leadership skills that can energize multi-disciplined work teams to respond to business needs
You have extensive management skills, including interviewing, mentoring, staff development, goal setting, and performance management
You should have at least three years of experience managing a team of 10 or more people in some type of DevOps role
You should be a clear and effective communicator
You have strong verbal and written communication skills, with an ability to express complex technical concepts in business terms
Preferred
Call Center Technology development, including Genesys Cloud is preferred
Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
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