Express Flooring · 3 days ago
Customer Care Specialist
Tempe, AZ
Full-time
Onsite
New Grad, Entry Level
$20/hr - $21/hrExpress Flooring is a leading provider of residential and commercial flooring solutions seeking a motivated Customer Care Specialist. The role involves interacting with customers to resolve inquiries, provide support, and ensure a positive customer experience.
Retail
Responsibilities
Interact with customers by phone, email, chat, and text to answer questions and provide support
Communicate clearly, simplify information, give updates, and follow up as needed
Resolve customer inquiries, concerns, and complaints quickly and professionally
Maintain accurate records, process transactions, and schedule services
Build strong product knowledge to answer questions and recommend solutions
Share customer feedback to support process and service improvements
Work with internal teams to ensure smooth, positive customer experiences
Adhere to company policies, procedures, and regulatory guidelines to ensure a secure and compliant customer service environment
Qualification
Required
High school diploma or equivalent; associate or bachelor's degree preferred
Experience in customer service, account management, construction management, or a related role
Excellent written and verbal communication skills
Strong problem-solving skills and a passion for customer support
Reliability, professionalism, and the ability to thrive in a fast-paced environment
Adaptability and positivity when things get busy
Proficiency in CRM and ERP systems
Benefits
Comprehensive medical, dental, and vision plan options
Health Savings Account (with HDHP enrollment)
Health & dependent care flexible spending accounts
Company-paid basic life insurance
Voluntary supplemental life insurance
Company-paid short-term disability insurance
Voluntary long-term disability
Company-paid Accident and Hospital Indemnity
401(k) with company match (Pre-tax & Roth options)
Paid PTO, bereavement leave, and maternity leave
7 company-paid holidays
Employee Assistance Program (EAP)
Company
Express Flooring
Express Flooring is a leading residential flooring company dedicated to making the flooring process effortless and stress-free.
Founded in 1999
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Steven Silvers
Chief Executive Officer
Bruno Ienni
Chief Financial Officer
Company data provided by crunchbase