Serenity Healthcare · 9 hours ago
IT Support Specialist
Sandy Springs, GA
Full-time
Onsite
Entry, Mid Level
2+ years expSerenity Healthcare is hiring an IT Support Specialist for their corporate office in Sandy Springs, Georgia. The role involves providing technical support, managing hardware and software, and ensuring systems run smoothly to meet business demands.
Mental Health Care
Responsibilities
Respond in a timely manner to service issues and requests
Provide technical support to users company-wide and be the first point of contact for errors
Support new clinic openings by pulling and terminating low-voltage cabling and installing network and camera equipment
Install, configure, and troubleshoot hardware, software, systems, networks, printers, and scanners; Microsoft 365, VoIP systems, etc
Repairing and replacing equipment, as necessary
Organizing and scheduling upgrades and maintenance without deterring others from completing their work
Investigate, research, and propose new services and products to solve business problems
Available on call and occasionally work outside normal business hours
Qualification
Required
2+ years of relevant professional experience in an IT environment
Help Desk support experience
Cloud-native Office, 365, Azure / Entra, and other Microsoft services
Voice Over IP Telephony experience
A+, Cloud+, Microsoft Certifications, or other industry certifications
Thorough knowledge of desktop applications in a Windows environment and some knowledge of Mac and Linux environments
Ability to travel as needed to support new clinics
Prior experience with audio/visual equipment supporting large meetings
A technical, logical problem solver, with a keen eye for detail
Ability to prioritize conflicting priorities based on urgency and business needs
Excellent communication skills
Foster an environment that encourages teamwork, empowerment and collaboration, both internally and externally
Take ownership of tasks with minimal direction and find optimal solutions for them
The physical nature of the role occasionally requires the ability to lift and carry heavy equipment
Be confident enough to share your ideas, but humble enough to learn from others
Learn, innovate, create, solve problems, share
Benefits
Competitive benefits
Insurance benefits (with 90% of your premium paid by Serenity)
Many advancement opportunities
Generous paid time off
Major Holidays off
MORE!
Company
Serenity Healthcare
At Serenity Mental Health Centers, we understand the challenges of living with mental health conditions and our compassionate, experienced team of medical professionals is here to support your path to wellness every step of the way.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Azfar Malik
CEO & President
David Cody Gally
Physician Liaison || Partnerships & Consulting
Recent News
Digital Journal
2025-07-31
2025-02-25
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