Elliptic · 21 hours ago
Technical Customer Support Analyst
New York, United States
Full-time
Hybrid
Entry, Mid LevelElliptic is a company passionate about crypto and blockchain, seeking a Technical Customer Support Analyst to support their growth and expansion. The role involves managing customer support queries, providing technical expertise, and ensuring customer satisfaction through effective onboarding and ongoing support.
BitcoinBlockchainComplianceCryptocurrencyFinanceFinTech
Responsibilities
Lead the day-to-day management of all customer support queries in line with SLAs, including; account maintenance, troubleshooting issues, training requests and general queries for the region
Proactively learn challenges faced by Elliptic’s customers in identifying, preventing and investigating criminal activity in digital assets; and map Elliptic solutions to those challenges
Creatively identify and solve integration challenges to ensure “stickiness” of the Elliptic platform within the customer’s overall risk and compliance system architecture
Work closely with the product and engineering teams to provide a feedback loop on new product development opportunities
Maintain a thorough understanding of our API documentation and capabilities to resolve customer queries and to manage prospect conversations
Proactively monitor the automated customer onboarding journeys to assist Customer Success Managers in accelerating the time-to-value and reduce friction in the initial implementation process
Internally manage the onboarding, monitoring and maintenance of Elliptic’s small to medium customer base, owning the success of the customers assigned to your region
Report on ticketing data to influence our capacity planning and product roadmap, as well as detailed customer level reports to contribute to account business reviews
Proactively collaborate with fellow global Technical Customer Support Representatives, Customer Success Managers and other supporting departments, ensure best practices are applied to ticket to ensure accurate reporting and trend tracking
Qualification
Required
Experience in the B2B SaaS space or a complex technical market
Experience working with and/or a demonstrable interest in crypto and blockchain
Experience working with complex technical products
Knowledge of crypto
Demonstrated knowledge of API and backend systems design
Benefits
Hybrid working: The option to work from almost anywhere for up to 90 days per year.
Remote Work Budget: $650 budget to set up your home office space.
L&D Budget: $1,000 annual Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development.
Holidays: 25 days of annual leave + 8 US Public Holidays.
Birthday Leave: An extra day off for your birthday.
Enhanced Parental Leave: We provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave.
Healthcare: Comprehensive medical, dental, and vision coverage through a range of providers (including Tufts, Kaiser, Aetna, UHC, and Blue Shield of CA) with generous premium contributions for you and your dependents.
401k: Company match included.
Mental Health: Full access to Spill mental health support.
Company
Elliptic
Elliptic is a fintech company that provides blockchain analytics and crypto compliance tools to ensure financial crime compliance .
Founded in 2013
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$100MKey Investors
HSBCEvolution Equity PartnersWells Fargo Strategic Capital
2025-09-24Corporate Round
2021-10-11Series C· $60M
2020-02-13Series B· $5M
Leadership Team
Simone Maini
Chief Executive Officer
Adam Joyce
Co-founder and Chief Architect
Recent News
2026-01-03
Tech Startups - Tech News, Tech Trends & Startup Funding
2025-12-11
Tech Startups - Tech News, Tech Trends & Startup Funding
2025-12-11
Company data provided by crunchbase