City of New York · 4 hours ago
Telephone Service Technician
Manhattan, NY
Full-time
Onsite
Mid Level
$61K/yr - $70K/yr
4+ years expThe City of New York's Parks Department of Information Technology & Telecommunications is responsible for delivering IT services and telecommunications to enhance operations. The Telephone Service Technician will maintain and repair telephone communication systems and provide IT support across various sites in New York City.
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Responsibilities
Under general supervision, maintain, install, inspect, test, move, alter, and repair telephone communications systems, low voltage electronic systems and related equipment including Citytime handscanners and associated cable and wiring
Serve as a technical resource person in the diagnosis and correction of computer, telephone and peripheral hardware problems, including scanners and printers
Conduct periodic inspections to determine proper utilization of Agency Desktop communications equipment to ensure complete compliance with work orders and proper installation
Respond in a timely manner to user concerns and problems
Provide IT related support at various sites throughout the five boroughs of New York City
Observe and control the operation of computer and peripheral equipment. Check indicators and determine proper functioning of equipment, ensuring timely and courteous service
Work with vendors to perform troubleshooting
Qualification
Required
Four years of full-time, satisfactory journey-level experience, acquired within the last ten years, in the maintenance, installation, or repair of telephone communications systems and equipment
Three years of full-time experience as described in '1' above, plus graduation from a recognized vocational or trade high school, with a major sequence of courses in electrical or electronic technology
Two years of full-time experience as described in '1' above, plus an A.A.S. degree from a community college or 60 college credits in a major sequence of courses in electrical or electronic technology
Education and/or experience equivalent to '1', '2', or '3' above
A Motor Vehicle Drivers License valid in the State of New York. Employees must maintain the license for the duration of their employment
To be eligible for placement in Assignment Level II, candidates must have, in addition to the minimum requirements, at least one year of experience in Assignment Level I or in a supervisory capacity
Preferred
A baccalaureate degree and two years of satisfactory full-time related IT service management, process management or operations experience
Strong customer service, communication and organization skills
Excellent interpersonal and teamwork skills
Wiring knowledge (running and making CAT5/6 patch cables) and a basic understanding of Ethernet hubs and switches
Working knowledge of IP routing, DNS, DHCP and LDAP
Benefits
Public Service Loan Forgiveness
Company
City of New York
City of New York, often called as New York City, is the most populous city in United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carl G Esposito
Chief Information Security Officer
Dawn Miller
Senior Advisor to the Chief Climate Officer
Recent News
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