Luminis Health · 14 hours ago
Patient Services Coordinator
Lanham, MD
Full-time
Onsite
Mid Level
$18/hr - $21.96/hr
3+ years expLuminis Health is a healthcare organization seeking a Patient Services Coordinator. The role involves processing patient admissions, collecting necessary information, and ensuring compliance with hospital policies while providing excellent customer service to patients and coordinating with various departments.
Health CareMedicalNon Profit
Responsibilities
Attempt to collect patient deposits or other uninsured balances on accounts
Negotiates deposits and payment arrangements with patients and or guarantors
May make referrals for Charity Care and Medical Assistant to hospital staff
Contacts physicians to postpone services when financial clearance cannot be obtained
Attends in-service education programs, departmental and hospital meetings
Attends departmental meetings when scheduled
Reads minutes of department meeting when absent and signs off on attendance sheet
Attends hospital in-service and training programs as required
Communicates with Physicians and other departments regarding patient treatment
Contacts physician offices for orders for patient care
Seeks faxes orders when necessary
Communicates with Nursing, Environmental Services regarding bed placements and discharges for inpatients
Communicates with Discharge Planning when demographic or insurance changes are made for patient registrations
Obtains interpreter for communications for hearing impaired or when there is a language barrier preventing completion of the registration process
Contacts insurance companies for patient benefits and authorization approval for patient care
Contact may be made by phone or when required by payors, contact is made by the internet to determine patient covered benefits
May contact the insurance company by phone to clarify insurance coverage
May document online admission or other patient service date to initiate payors and hospital utilization review process
Documents under hospital computer system the coverage data and any special billing instructions
May need to pursue actual approval and authorization number from the insurance based upon diagnosis, service and contract coverage
Routinely seeks information from physician offices to obtain authorizations for service
May request from physicians that service be rescheduled when payment from insurance or patient is doubtful
Follows and knows general hospital policies and procedures
Knows emergency codes
Follows documented policies and procedures of the department and the hospital
Attends staff meetings when requested
Registers patients to ensure data quality and information represents sufficient data to collect accounts in addition to meeting federal, state and compliance mandates
Maintains a registration interview duration of 10 minutes or less
Maintains a minimum accuracy rate of 97% error-free registrations
Is able to assist patients at all registration locations throughout the hospital regardless of service type
Provides direction to patient where to report for hospital services
Registers appropriately scheduled patients, outpatients, inpatients
Interview patients face-to-face or by phone to obtain registration information. (prior to service/point of service.)
Assists in the identification and revision of error reports
Prepares charts and folders when required
Places armband(s) on patient prior to service. (Patient ID, Falls Risk, etc.)
Registrars will have access to clinical modules in order to conduct Order Entry for Admissions/Transfers and initial Patient Pharmacy information
Utilizes tools and resources consistently and appropriately (insurance verification, provider database, point of service cashiering, address verification, UNITE, Outlook, Ascom.)
May be required to determine location of patient service or bed assignment
Obtains patient signatures on Consent forms, HIPAA, MIA, Observation Notice, Insurance Waiver, Important Message for Medicare and other important forms as required within the Hospitals policies
Conducts Bed Assignment duties accurately and quickly. (Bed Posting, Bed Log, Order Entry, Email, Ascom.)
Documents any special instructions or pertinent data under Notes in the (BA/R) section of the Hospitals information system
Scans all required documents into the correct individuals patient record
Qualification
Required
Ability to type at least 30 wpm minimum
High School Graduate required
Preferred
Medical terminology preferred
Three (3) years health care experience in admitting preferred
Benefits
Medical, Dental, and Vision Insurance
Retirement Plan w/employer contribution
Paid Time Off
Employee Tuition Assistance Benefits
Employee Referral Bonus Program
Employer Paid Holidays, Disability, and Life/AD&D for full time employees
Wellness Programs/Employee Assistance Programs and more
Company
Luminis Health
Luminis Health is a not for profit organization that provides exceptional health care services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Amy Beales
Chief Human Resources Officer
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