Insight · 1 day ago
Desktop Support Analyst
Coldwater, MI
Full-time
Onsite
Entry, Mid Level
2+ years expInsight Hospital is a leading healthcare institution in Michigan, committed to providing exceptional patient care and advancing medical innovation. The Desktop Support Analyst will play a critical role in providing technical support and assistance to staff, ensuring the smooth operation of desktop systems and peripherals.
Cloud ComputingConsumer SoftwareInformation TechnologyNetwork SecuritySoftware
Responsibilities
Provide first-level technical support to end-users regarding desktop hardware, software, and peripherals
Diagnose and troubleshoot desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors
Install, configure, and maintain desktop operating systems, applications, and software updates
Set up and deploy desktop computers, laptops, mobile devices, and other IT equipment for new employees
Setup Conference room with AV equipment as needed
Provide support for RingCentral phone system escalate issues as needed
Setup new users in RingCentral portal, assign numbers, extensions, setup voicemail
Perform routine maintenance tasks, such as system updates, antivirus scans, and backups, to ensure the security and stability of desktop systems
Document and track support requests, resolutions, and user interactions in the IT ticketing system
Collaborate with other IT teams to escalate and resolve complex technical issues in a timely manner
Provide user training and assistance on basic IT tasks, such as password resets, email setup, and software usage
Assist with IT projects and initiatives, such as hardware refreshes, software upgrades, and system migrations
Setup and delete user accounts in AD
Assign permissions via group assignments
Assist network team with issues related to switches
Setup Printers on users' computers and map network drives as needed
Must be on call during weekends and off hours as required
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field preferred
2+ years of experience in desktop support or a similar IT support role
Strong technical knowledge of desktop hardware, operating systems (Windows, MacOS), and productivity software (Microsoft Office, Office 365)
Experience troubleshooting desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors
Familiarity with ITIL best practices for incident management, problem management, and change management
Excellent communication skills and ability to interact professionally with end-users of all technical levels
Strong problem-solving abilities and a proactive approach to identifying and resolving IT issues
Preferred
Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus
Benefits
Comprehensive healthcare benefits
Retirement savings plan
Paid time off and holidays
Professional development opportunities
Company
Insight
Insight dedicated to making the impossible possible combining cutting-edge technology.
10001+ employees
H1B Sponsorship
Insight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Tim Crown
Co-Founder/Chairman of the Board
Veli-Matti Vanamo
Chief Technology Officer, APAC
Recent News
2025-11-14
MarketScreener
2025-05-01
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