South Carolina Treasurer's Office · 4 hours ago
Program Coordinator II
Columbia, SC
Full-time
Onsite
Entry, Mid Level
2+ years expThe South Carolina Treasurer's Office is seeking a detail-oriented Program Coordinator II for the Unclaimed Property Program. This role involves processing complex claims and providing customer service to ensure unclaimed property is returned to its rightful owners.
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Responsibilities
Serves as the Unclaimed Property Program's subject matter expert in the processing of complex claims
Reviews and approves complex claims for payment, such as estate claims, business claims, and claims containing securities, within department guidelines
Performs in-depth research to ensure payment is made to the rightful property owner
Reviews and confirms validity of legal documents submitted by claimants by reaching out to business partners and governmental entities as needed to ensure appropriate payment of funds
Reviews work of other claims processors as assigned
Resolves escalated customer issues
Researches problems to identify the root cause, takes necessary steps to resolve any issues, recommends process improvement initiatives to prevent future occurrences and communicates outcomes to management
Serves as a backup for several core functions within the division, and participates in outreach opportunities and other projects as assigned to locate individuals with unclaimed property
Supports the business community via telephone, email and in person with interpreting and applying the requirements of the Uniform Unclaimed Property Act and filing unclaimed property reports to include the explanation of reporting software and procedures for submitting payment
Assists the general public via telephone, email and in person with identifying, locating and claiming unclaimed property
Qualification
Required
Bachelor's degree and at least two years of relevant experience
Candidates must specifically meet the Agency Minimum Requirements or an equivalent combination of education and experience to be considered for this position
Position requires critical thinking, research skills, detailed documentation and the ability to effectively communicate with the general public including representatives of companies that remit unclaimed property
Excellent written and verbal skills are required
Ability to plan and organize work activities and prioritize task completion according to established schedules and goals
Ability to multi-task and simultaneously navigate multiple on-line computer systems
Proficient in Microsoft Office products and adaptable to learning other proprietary computer systems
Ability to establish and maintain effective working relationships
May require occasional in-state travel and very limited overnight travel
Must be able to safely lift and carry files, books and reports weighing up to 25 lbs
Must be able to sit, stand, and walk for intermittent periods of time
Must be able to reach, bend, and twist at the waist to perform filing, desk work and operate general office equipment
Preferred
At least two years of experience in claims auditing, mortgage/loan processing, or reviewing legal documents in a financial services industry is preferred
Company
South Carolina Treasurer's Office
The South Carolina Treasurer’s Office is a fast-paced, high-performing operation that more closely resembles a large regional bank.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase