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Idexcel · 4 hours ago

Endpoint Technology Engineer

Raleigh, NC

Contract

Onsite

Mid, Senior Level

$35/hr - $35/hr

Idexcel is seeking a Full Disk Encryption Professional to join their Endpoint Technology Engineering Infrastructure team. The role involves managing the WinMagic SecureDoc full disk encryption infrastructure and providing expert level end user support while ensuring compliance with security mandates.

Cloud ComputingInformation TechnologySoftware

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Piyush Sagar

Responsibilities

Ability to support full disk encryption platforms, specifically WinMagic SecureDoc

Design and enhancements to full disk encryption (SecureDoc) and remote support platforms (Dameware)

Integration testing of new hardware devices for compatibility with (SecureDoc) and remote support platforms (Dameware)

Maintain full disk encryption (SecureDoc) and remote support platforms (Dameware) keeping them up to date and secure

Ability to provide expert level end user support and resolve issues escalated

Manage and maintain WinMagic SecureDoc infrastructure components

Integration of testing of new hardware offerings for compatibility with full disk encryption and remote support platforms

Keep full disk encryption and remote support platforms up to date and secure

Provide day-to-day internal customer support (CISO, postal inspectors, postmasters, sales, clerks, etc.)

The selected individual will work independently with minimal supervision or as part of a team

May be required to create time sensitive deliverables

May lead project teams within assigned unit develop, plan and manage project tasks

Participate in the preparation of materials and oral presentations for customers and management

Play a lead role in meetings relating to specific technical projects or tasks

Respond promptly to incidents in ServiceNow

Will be assigned responsibility for advanced technical issues in the environment for problem resolution

Diagnose and repair system problems working closely with vendor support for all servers, software and other hardware directly or with team members

Test latest encryption software packages against current and future hardware and software platforms to ensure compatibility with the latest business refresh efforts

Hands-on incident escalation and remediation, including documentation of incident response workflows

Evaluate program failures and implement remediation solutions for success

Knowledge and ability with multiple versions of end-point products

Proven testing capabilities with various end-point products

Experience with various end-point encryption products

Develop data encryption and OS recovery tools to recover lost or corrupted user data files from defective hardware or from failed machine startups

Qualification

WinMagic SecureDocDamewareFull disk encryptionIntegration testingEnd user supportIncident responseData recovery toolsProject managementTechnical presentations

Required