Torticity · 1 hour ago
Manager, Personal Injury Operations & Performance
United States
Full-time
Remote
Mid, Senior Level
$65K/yr - $75K/yr
6+ years expTorticity is a technology-first company focused on developing cutting-edge tools for law firms. The Manager of Personal Injury Operations & Performance is responsible for driving operational excellence and leveraging data to improve performance and client outcomes in the personal injury practice.
Document ManagementLegalManagement Information Systems
Responsibilities
Oversee and continuously improve operational workflows from intake through settlement, ensuring efficiency, consistency, and compliance
Lead operational functions including case management, medical record retrieval and review, documentation workflows, lien resolution, and settlement operations
Ensure all operational processes support compliance with applicable regulations, ethical standards, and HIPAA requirements
Define, develop, and own key operational and case performance metrics across the personal injury lifecycle
Design and maintain dashboards and reporting to provide real-time visibility into caseloads, cycle times, throughput, quality, and outcomes
Analyze trends, identify risks and opportunities, and synthesize complex data into clear, actionable insights for senior leadership
Establish regular performance review rhythms with leadership to track progress, surface issues, and drive accountability
Use data and performance insights to identify bottlenecks, root causes, and operational gaps
Lead the design, documentation, and implementation of scalable process improvements and standard operating procedures
Manage end-to-end delivery of cross-functional operational initiatives, ensuring timelines, ownership, and measurable impact
Serve as a strategic thought partner to legal leadership and senior operations leaders by providing data-backed recommendations
Act as a connective leader between legal, operations, technology, and business teams to ensure alignment and execution
Support leadership with materials, insights, and recommendations for operational planning and prioritization
Lead, coach, and develop operational team members with a strong emphasis on data literacy and performance ownership
Establish clear expectations, metrics, and feedback loops tied to operational goals
Foster a culture of continuous improvement, accountability, and evidence-based decision-making
Qualification
Required
Bachelor's degree required; advanced degree or JD preferred
6–8+ years of experience in personal injury law firm operations, legal operations, or a related environment with significant exposure to analytics and reporting
Proven experience using data and metrics to drive operational decisions and improvements
Strong project and program management skills, with experience leading cross-functional initiatives
Demonstrated ability to design and optimize operational workflows using data-driven insights
Experience building dashboards, reports, and executive-facing materials
Proficiency with analytics and reporting tools (e.g., Excel, Tableau, Power BI) and case management systems
Excellent communication skills with the ability to translate complex data into clear narratives for diverse audiences
Preferred
advanced degree or JD
Benefits
Medical, dental, vision, and health insurance coverage
Life insurance and short/long-term disability insurance
Flexible Spending Accounts
Comprehensive support for every unique path to parenthood
401k plan
Complimentary Calm subscription to support mental well-being
Employee Assistance Program
Holiday Pay, including 11 paid holidays
Flexible PTO and Discretionary Time Off for balance and personal needs
Company
Torticity
Torticity offers technology-enabled outsourced services for the legal industry.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$37M2022-03-10Series Unknown· $30M
2022-01-12Seed· $2M
2021-07-28Seed· $5M
Leadership Team
Shane Blain
CEO
Joreda Topi
Chief Operating Officer
Recent News
SEC
2022-01-27
Company data provided by crunchbase