Diverge Health · 2 days ago
Patient Enrollment Specialist
United States
Full-time
Remote
Entry Level
$24/hr - $26/hr
1+ years expDiverge Health is dedicated to improving health access and outcomes for those in need. They are seeking a Patient Enrollment Specialist to engage patients referred by primary care providers and educate them on care management services, ensuring they are successfully onboarded into the programs.
Health CareMedicalPrimary and Urgent CareWellness
Responsibilities
Conduct a high volume of outbound calls to patients referred by primary care providers or health plans
Educate patients about the benefits of participating in Diverge Health’s care management programs
Address patient concerns and overcome objections to program participation
Build trust with patients and tailor conversations to meet their individual needs
Schedule follow-up appointments and coordinate patient onboarding with Health Coaches and internal teams
Ensure a seamless transition for patients entering Diverge Health’s programs
Maintain accurate and organized records of patient interactions using CRM systems (e.g., Salesforce)
Track outreach metrics and contribute to team performance goals
Qualification
Required
1-2 years of experience doing a high volume of cold outreach via phone calls (healthcare experience preferred)
Exceptional communication and interpersonal skills with a high level of empathy
Familiarity with CRM systems (e.g. Salesforce) and call management tools, including basic administration of these tools
General knowledge of healthcare system functions (e.g., payers, Medicaid vs. Medicare, FFS)
Strong organizational skills and the ability to manage multiple tasks simultaneously
Preferred
Experience in chronic disease management or health care best practices for common chronic illnesses (e.g. asthma) is a plus
Company
Diverge Health
Diverge Health empowers primary care practices to deliver care to underserved patients.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$68.17MKey Investors
Google Ventures
2024-10-31Series A· $52.4M
2022-12-09Debt Financing· $15.77M
Leadership Team
Binoy Bhansali
Co-Founder and CEO
Recent News
2024-11-12
2024-04-11
Company data provided by crunchbase