Salt Lake Bees · 2 days ago
Box Office & Event Operations Coordinator
South Jordan, UT
Full-time
Onsite
Entry Level
$20/hr - $20/hr
1+ years expSalt Lake Bees is a sports organization passionate about providing an enjoyable fan experience. The Box Office & Event Operations Coordinator will be responsible for delivering exceptional customer service, managing parking operations, and assisting with box office duties during events at The Ballpark at America First Square.
Sports
Responsibilities
Exemplify the company values of Stewardship, Integrity, Hard Work, and Service
Act as a representative of the Salt Lake Bees, at all times, by your attitude, demeanor, and willingness to provide quality guest service
Manage the parking lot set up/tear down for each event
Organize and direct parking staff to their positions and ensure they have the proper functioning equipment
Support parking staff to ensure they effectively communicate with guests, clients, vendors and other personnel via verbal and nonverbal forms of communication
Monitor traffic and adjust staffing to ensure effective flow to each lot
Acquire a working knowledge of the ticketing system
Assist with box office day-to-day duties such as ticket selling, order fulfillment, returns and refunds
Assist in building events, plans, offers, ticket types, price codes, etc
Monitor and respond to our guests feedback through our NPS/Survey platform
Assist with events at the Ballpark and America First Square
Provide outstanding customer service
Participate in on-going training
Support the building of a diverse culture that enriches the lives of our employees, customers, partners and communities
Embrace a culture of inclusion where guests and team members feel welcomed, valued and heard
Enrich lives by creating winning experiences and timeless memories
Operate with an emphasis on safety for employees, teams, and guests
Be a student. Be a teacher. Be a leader
Other duties as assigned
Qualification
Required
Seeking or have obtained a Bachelor's Degree from an accredited college or university
Ability to work the majority of home games (75) and work irregular hours (evenings, weekends, holidays)
Ability to empathize with, and respond effectively to, guests' needs
Ability to pay close attention to details
Ability to solve problems with an emphasis on guest satisfaction and retention
Strong organizational and communication skills; able to manage multiple prospects and priorities
Self-starter with a professional demeanor for external representation
Ability to handle guest service issues including refunds and exchanges
Ability to calm dissatisfied guests through empathetic dialog
Must be able to perform repetitive motions
Must use hands to handle, grasp or reach with hands and arms
This person must be able to communicate and express themselves both written and verbally
This person must be able to observe, inspect, estimate and assess
This person must be able to sit or stand for long periods of time
This person must be able to lift 25 lbs
Preferred
1 or more year of sales or operational experience preferred but not required
Proficiency using Google Workspace preferred
Familiarity with the sports + entertainment industry
Benefits
Free and discounted perks for the Salt Lake Bees, Megaplex, Real Salt Lake, and Utah Royals FC.
Company
Salt Lake Bees
Salt Lake Bees is a sports team that plays Pacific Coast League in Salt Lake City, Utah.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Deseret News
2025-09-12
Sports Business Journal
2025-09-02
Sports Business Journal
2025-04-08
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