INSPYR Solutions · 4 days ago
Senior Workday AMS Practice Leader & Client Advisor - REMOTE
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expINSPYR Solutions is seeking a Senior Workday AMS Practice Leader & Client Advisor to lead end-to-end delivery and client relationships for Workday AMS clients. This strategic role combines architectural expertise with business acumen to ensure operational excellence and client satisfaction across multiple accounts.
Human ResourcesInformation TechnologyProfessional ServicesStaffing Agency
No H1B
Responsibilities
Serve as the senior Workday architect for assigned AMS pods, supporting Tier 1-3 clients based on complexity and risk
Own solution design, configuration standards, and architectural decision-making across multiple domains (Core HCM, Absence, Time Tracking, Benefits, Payroll touchpoints, Security)
Lead or oversee high-risk changes, payroll-adjacent activities, and regulatory-sensitive work
Ensure tenant-specific runbooks, blackout calendars, and controls are established and enforced
Act as final escalation point for complex client issues before COE or executive escalation
Operate as a senior technical leader within the pod-based delivery structure, supporting 3-6 concurrent clients
Partner with AMS Delivery & Engagement Managers (Pod Owners) to manage workload, risk, utilization, and SLA adherence
Mentor AMS Technical Leads (FTEs) and oversee execution by AMS Analysts (C2C)
Enable effective leverage of C2C resources for ticket execution while preserving quality and institutional knowledge
Support surge models for payroll cycles, Workday releases, and peak demand periods
Contribute to the design and refinement of repeatable AMS delivery methods, tools, and packaged services
Lead or support Workday platform audits to quickly align clients' current and planned SKUs/modules with AMS staffing and services
Partner with the Customer Success Enablement (CSE) COE to develop reusable assets, including: Free delivered tenant reports (e.g., integration monitoring, security reviews)
Playbooks, guides, FAQs, and workbooks for cyclical events (Open Enrollment, Year-End, Releases, Security Audits)
Ensure 80% of delivery and tooling is standardized and reusable across clients
Serve as a trusted advisor to client HR, IT, and Payroll leadership
Participate in or lead client governance forums, including: Weekly Technical Lead standups, Monthly service reviews, Quarterly executive steering committees
Translate operational performance into executive-level insights, risks, and recommendations
Drive client satisfaction, retention, and expansion opportunities
Partner with Sales and Account Leadership on AMS solution design, pricing models, and client proposals
Support pre-sales activities, including solution workshops, platform assessments, and scope definition
Advise on and help operationalize AMS pricing models, including: Fixed retainers by client tier, Bucketed hours and blended rates, Time & Materials and project-based work, Outcome-based pricing models
Contribute to C2C retainer strategy, ensuring responsiveness, quality assurance, and SLA adherence
Enforce AMS risk isolation principles, including segregation of duties and no cross-client data access
Ensure role-based tenant access and mandatory peer reviews for payroll-related changes
Partner with Security & Compliance COE on audits, controls, and regulatory requirements
Support centralized QA & Release processes for Workday bi-annual releases, SBX testing, and migrations
Contribute to client-specific and pod-level knowledge bases
Drive standard configuration patterns and root cause analysis for recurring issues
Identify opportunities for automation, tooling, and process improvement
Help mature AMS delivery maturity as the client base scales
Qualification
Required
10+ years of Workday experience, including senior architect or lead roles
Deep expertise across the Workday ecosystem, with strong understanding of downstream impacts to Payroll, Security, Integrations, and Reporting
Proven experience supporting post-production AMS environments for multiple clients
Strong understanding of Workday release management, testing strategies, and change control
Demonstrated experience in client-facing leadership roles within professional or managed services organizations
Proven ability to partner with Sales on solution design, pricing, and pre-sales activities
Experience operating within SLA-driven, multi-client delivery models
Strong executive communication and stakeholder management skills
Experience working within or leading pod-based or shared-services delivery models
Comfort managing blended teams of FTEs and C2C/contract resources
Strong understanding of capacity planning, utilization management, and margin optimization
Preferred
Prior experience in Workday AMS, MSP, or outsourced HRIS support models
Experience supporting regulated or payroll-intensive clients
Exposure to offshore or nearshore delivery models
Workday certifications across HCM, Payroll, Benefits, Security domains, Integrations, or other relevant modules
Additional SKU expertise
Benefits
Competitive Salary + Bonus
Company
INSPYR Solutions
INSPYR Solutions is a information technology staffing service providers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Gregg Straus
Executive Vice President & Chief Financial Officer
Michelle Wren
Chief Operating Officer
Recent News
2025-09-12
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