Guidelight · 2 days ago
Admissions Coordinator (EST)
United States
Full-time
Remote
Entry, Mid Level
$25/hr - $30/hr
2+ years expGuidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP and IOP services. The Admissions Coordinator will ensure timely access to quality care for clients, manage referrals, and guide clients through the intake process while fostering trust and reducing barriers to treatment.
Health CareMedicalOutpatient CareWellness
Responsibilities
Serve as the first point of contact for prospective clients and referring providers via phone and web
Proactively manage inbound and outbound referrals, ensuring timely follow-up and movement through the intake pipeline
Act as a key connector to the community, building and sustaining relationships with referral partners to drive appropriate referrals into PHP and IOP services
Utilize active listening to understand referral context, uncover client needs, and establish trust
Educate clients and referral partners on Partial Hospitalization and Intensive Outpatient programs, including clinical appropriateness, structure, and expectations
Apply consultative selling and motivational interviewing techniques to guide clients toward next steps and support confident decision-making
Approach each interaction with a conversion-minded mindset while maintaining empathy, ethics, and clinical appropriateness
Verify insurance eligibility and benefits for PHP and IOP services
Clearly explain coverage, out-of-pocket costs, and payment options to reduce financial barriers to admission
Demonstrate a strong working knowledge of commercial insurance, Medicaid, and Medicare
Conduct initial intake screenings to gather relevant clinical, demographic, and logistical information
Schedule virtual level-of-care evaluations with Guidelight clinicians and ensure readiness for appointments
Support clients in navigating technology and understanding next steps to prevent drop-off
Coordinate the collection and submission of relevant prior medical records from clients and referral sources
Ensure documentation is accurate, complete, and accessible to clinical teams
Manage high call volumes with professionalism, confidence, and efficiency
Clearly articulate Guidelight’s value proposition and care model, setting expectations for treatment
Track all client and referral activity in CRM and EMR systems with precision and accountability
Demonstrate comfort being measured on performance metrics such as responsiveness, conversion rates, and throughput
Qualification
Required
Must be based in EST
Minimum of 2-3 years of prior working experience in intake and admissions in a healthcare provider organization
Comfortable with technology and able to seamlessly navigate between multiple platforms, especially with Customer Relations Management (CRM) and Electronic Medical Records (EMR) platforms
Exceptional interpersonal and communication skills, with a proven ability to handle objections and high-call environments
A natural problem-solver who can navigate client concerns with empathy and professionalism
Commitment to diversity, equity, and inclusion, with the ability to contribute to a culturally competent working environment
Preferred
Bachelor's Degree, preferably in a health, human services, psychology, or related degree
Experience working in IOP or PHP levels of care, particularly within a high-growth or early-stage environment
Proven success in a call center environment, working across multiple sites or states
Benefits
Medical
Dental
Vision
HealthJoy unlimited therapy
UHC wellness program
HSA/FSA options
Pet insurance
Responsible PTO covering vacation, sick leave, and select federal holidays.
401(k): With company match.
$1,500 tuition reimbursement for ongoing education or CEUs
Opportunities for cross-licensure when applicable.
Company
Guidelight
Guidelight elevates behavioral healthcare by bridging the gap between inpatient and outpatient and allowing people to conveniently access transformative care while continuing to meet obligations and do the things they value, if they choose.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$16.35MKey Investors
Google Ventures,Triple Aim Partners
2023-06-16Seed· $16.35M
Leadership Team
Steve Bewley
Chief Executive Officer
Emily Alexanderson
Chief Operating Officer
Recent News
Behavioral Health Business
2025-12-06
2025-08-13
2025-07-21
Company data provided by crunchbase