DataDome · 9 hours ago
IT Field Services Technician - Part Time
US - New York City
Full-time, Part-time
Hybrid
New Grad, Entry Level
0+ years expDataDome is a tech company that provides IT support for over 50 users based in the US. The IT Field Services Technician will be responsible for managing hardware and software needs, ensuring smooth onboarding for new employees, and providing frontline IT support.
AnalyticsCyber SecurityFraud DetectionInternetMachine LearningSaaSSoftware
Responsibilities
Providing and supporting business initiatives related to hardware and software needs
Manage company processes for employee identities and MDM
Manage company laptops (win / mac / linux) and mobile devices (Android/IOS) fleets
Order hardware when necessary (capacity planning) in close collaboration with HR hiring plan
Asses new needs to promote appropriate processes and quality gates
Guaranteeing smooth onboarding for new joiners
Setup laptop following security policies
Manage credentials and permissions lifecycle
Provide onboarding training to employees
Handling the frontline IT support, making sure all software and hardware issues are resolved in a timely manner with limited disruptions
Manage day-to-day requests
Manage incident and request for change communications
Inspect and diagnose hardware or software issues
Maintaining IT documentation and knowledge base
Keep up to date the assets inventory
Maintain & update the IT procedures knowledge base
Contribute to self-learning knowledge base addressing common issues
Qualification
Required
A friendly approach with problem solver mindset and patience
Good Communication skills (written & spoken)
A good sense of priority management
Analytical and diagnostic skills
At least 0 to 3 years of experience in IT support
Knowledge or willing to learn Mac / Windows 11 / Linux environments
Knowledge or willing to learn systems, networking and hardware
Preferred
You have a good knowledge with Gsuite / Google Workspace
You have a good knowledge of Office365 applications
You have a good understanding of operating system windows / mac / linux
You have a good knowledge of hardware, laptops and BIOS configurations
Benefits
Flex Life: Flexible remote, hybrid or in office options, including working from our Paris office, located next to the Opera Garnier + 500€ stipend to help you set up your ideal workspace.
Generous Health Benefits: Leading healthcare providers for each EU country (e.g. Alan in France).
Professional Development: #Growth is part of our DNA, therefore we provide an annual stipend to invest in yourself.
Events & Teambuilding: Feel the #TeamSpirit both virtually & onsite, with several events & workshops planned throughout the year, including two annual offsite events, summer & winter parties, lunch & learns, & much more.
Perks: we prefer to adapt to what works best for you. Some prefer lunch on us, others prefer sports with friends, therefore we believe BotBusters should decide what works best for them.
Parent Care: Gift & care packages for parents.
PTO: Based on the country you are based from (e.g. 25 days in France).
Company
DataDome
DataDome is a cybersecurity company that uses AI and machine learning to protect websites and applications from malicious bots and fraud.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$81.25MKey Investors
InfraVia Capital PartnersElephantIsai
2023-03-30Series C· $42M
2021-05-26Series B· $35M
2018-01-31Seed· $3.1M
Leadership Team
Benjamin Fabre
Co-Founder & CEO
Pradheep Sampath
Chief Product Officer
Recent News
GlobeNewswire
2026-01-16
Business Wire
2026-01-16
2026-01-07
Company data provided by crunchbase