Justrite Safety Group · 2 days ago
Customer Service Intern
Mattoon, IL
Internship
Onsite
Intern
$20/hr - $20/hrJustrite Safety Group is a growing family of industrial safety companies dedicated to protecting workers and the environment. The Customer Service Intern will support the team through a structured capstone project, gaining hands-on experience in an industrial safety manufacturing environment while assisting with customer service inquiries and contributing to key business needs.
ChemicalManufacturingPublic SafetyRetail
Responsibilities
Support inbound customer service inquiries via phone, email, and chat with professionalism and speed
Learn the company’s product and service offerings to confidently assist customers with recommendations
Identify customer needs and cross-sell / upsell relevant products, add-ons, upgrades, or service packages
Assist the sales team by generating leads from customer conversations and routing opportunities to the correct rep
Maintain accurate customer records in CRM systems (notes, contact info, order history, follow-ups)
Track customer issues, escalations, and resolution timelines to improve response consistency
Assist with order entry, order tracking, returns, and basic account troubleshooting
Analyze customer feedback and complaints to identify trends and recommend service improvements
Support customer retention initiatives such as follow-up outreach and satisfaction check-ins
Participate in team meetings, training sessions, and professional development events
Participate in Intern Week, professional development sessions, and networking events
Present final project outcomes and recommendations during Capstone Presentations to leadership
Qualification
Required
Currently pursuing a Bachelor's or Master's degree in a relevant field (Engineering, Operations, EHS, Finance, Business, Marketing, HR, Analytics, or related discipline)
Strong analytical, organizational, problem solving and communication skills
Ability to work independently and collaboratively
Curiosity, initiative, and interest in industrial manufacturing or safety solutions
Proficiency in Microsoft Office (Excel, PowerPoint, Word); additional tools a plus
Company
Justrite Safety Group
Justrite Safety Group (JSG) manufactures and provides industrial safety solutions.
Founded in 1906
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ankush Kumar
Chief Executive Officer and President
Tom Grooms
Chief Technology Officer
Recent News
2025-11-28
Company data provided by crunchbase