GE HealthCare · 9 hours ago
Technical Support Engineer I
Oregon, United States
Full-time
Hybrid
Mid, Senior Level
$94K/yr - $142K/yr
5+ years expGE HealthCare is a leading global medical technology and digital solutions innovator. The Technical Support Engineer I provides remote technical support to customers and field engineers, focusing on driving service effectiveness and supporting installations and customer escalations.
AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical
No H1B
U.S. Citizen Only
Responsibilities
Provide remote technical support to customers according to contractual response times
Utilize remote tools such as RSvP, SynerGE, “Gameplan”, CRU process to drive service effectiveness
Support Field Engineers utilizing innovative technology solutions to drive productivity and quality
Be part of an integrated “One Service” response team within the field to include regular on-site, face-to face engagement with team to support installations and customer escalations (CSOs) as appropriate
Contribute knowledge and maintain the current KMS (Knowledge Management System)
Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required
Act as change agent/field "expert" for these programs and monitor NPI product performance
Gather data and share information with Modality Engineering groups to drive product quality and serviceability
Identify field process improvements that drive first call resolution excellence
Support field-based technical training and instructor lead training at HCI as needed and drive use of remote diagnostic troubleshooting tools to qualified field personnel
Qualification
Required
Minimum 5 years of engineering experience with the repair and maintenance of GEHC Ultrasound systems
Must be able to meet the physical demands of the job as it pertains to onsite repair, installations, and escalations (approximately 15% of a RTE's responsibility)
Deep technical acumen in one or more healthcare modalities
Demonstrated ability to handle/resolve complex technical issues and apply expert-level knowledge to applicable systems
Excellent multi-tasking skills to manage complex remote trouble shooting process
Exceptional verbal and written communication skills
Ability to stay calm under pressure
Ability to travel (up to 35%) as required to customer sites and training sessions
Flexible to work other shifts to coverage vacations, holidays, and emergency situations
Ability to work 8-5 Central Standard Time
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
Preferred
2- or 4-year degree in an engineering discipline
Knowledge/experience with Logiq, Voluson, Vivid, Venue, Versana and ABUS products
Strong customer-centric mindset
Early adopter of computer-based technology
Highly motivated, team collaborator
Ability to adapt well to change and be a positive influence on others
Capability to identify and drive improvements in efficiency
Capacity to manage multiple conflicting priorities
Skill to anticipate potential problems and proactively implement solutions
Benefits
Medical
Dental
Vision
Paid time off
A 401(k) plan with employee and company contribution opportunities
Life
Disability
Accident insurance
Tuition reimbursement
Company
GE HealthCare
GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.52BKey Investors
Bill & Melinda Gates Foundation
2024-11-07Post Ipo Secondary· $1.17B
2024-09-12Post Ipo Secondary· $1.29B
2024-02-16Post Ipo Secondary· $1.07B
Leadership Team
Catherine Estrampes
President and CEO, US & Canada
Luiz Verzegnassi
President & CEO, Services
Recent News
Mobihealthnews
2026-02-06
2026-02-05
2026-02-05
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