NiCE · 2 hours ago
Senior Cloud Site Reliability Engineer
USA - Sandy, UT
Full-time
Onsite
Mid, Senior Level
4+ years expNiCE Ltd. is a leading software provider known for its innovation in AI, cloud, and digital solutions. The Senior Cloud SRE is responsible for improving the reliability and availability of solutions, providing on-call support for major incidents, and collaborating with development teams to enhance system performance.
Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
Responsibilities
Create a new dashboard to provide observability for a development team of the health of their application. This can include SLI/SLO metrics
Consult with development work streams on SRE services and how we can assist them improve their reliability
Automate activities previously done manually to reduce toil
Participate in design, definition and scoping of a new solution to meet our internal customer needs. Thoroughly document this and ensure agreement by the participants
Document findings and share with other SREs
Work with teams to ensure proper monitoring is setup/enabled
Identify evolutionary improvements
Meet with Incident and Problem Management to discuss previous Major Incidents and help identify root cause and permanent fixes. Help identify which of these SREs can assist with
Assist other teams in doing data/performance analysis to identify why an issue is occurring
Review work of other SREs and help train them
Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews
Practice sustainable incident response and blameless post mortem
Assist in creation of automated end-to-end diagnostics
Communicate effectively to technical and non-technical peers and customers
Coordinates and works on multiple cross-functional base work initiatives and projects
Participates in planning long and short term project efforts
Leads or provides technical direction for the planning, execution, and validation of testing work
Provides technical guidance and coaching/mentoring to team members
Follow established processes when performing work or help document and create processes as necessary
Document troubleshooting steps and results in appropriate locations for historical access
Ensures compliance with policies, procedures, and standards
Implements or coordinates remediation required by audits/assessments, and documents as necessary
Provide on call support for high priority incidents
Estimate time to complete activities/projects
Qualification
Required
4+ years programming/scripting experience
4+ years of experience working within public or private cloud environments
4+ years of SRE or related experience
Experience with Agile, Jira, GitHub, monitoring, automation, dashboarding
6+ years communicating in English in a technical field
Can effectively troubleshoot supported applications effectively
Can work on complex issues which may span multiple applications or environments
Proactively engages with peers to discuss issues and keep stakeholders updated
Mentors co-workers with expertise
Coordinates work with peers
Shares discoveries and best practices
Learns from others within the team
Self-Driven. Proactively looks for ways to improve
Able to work with little supervision and complete tasks and projects as directed
Preferred
Experience working with Prometheus, Datadog, Grafana, Splunk, BMC
Experience with Application Performance Monitoring solutions-Dynatrace, AppDynamics, New Relic
Experience working with Kubernetes, Docker, microservices, serverless compute
Experience working with Ansible, Terraform
Experience with one or more of the following: C#, C++, Java, Python, Perl, or Ruby
Company
NiCE
NiCE is transforming the world with AI that puts people first.
5001-10000 employees
H1B Sponsorship
NiCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
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