Highmark Health · 4 days ago
Associate Customer Service Representative
NH, Working at Home - New Hampshire
Full-time
Onsite
New Grad, Entry Level
$19.01/hr - $24.19/hr
0+ years expHighmark Health is seeking an Associate Customer Service Representative to handle customer inquiries in a customer service center. The role involves troubleshooting and resolving customer complaints while ensuring timely and quality responses to inquiries.
Health CareHospital
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner
Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
Meet all production, quality, and adherence standards. Attends all required training classes
Elevate issues to next level of supervision, as appropriate
Maintain accurate records, including timekeeping records
Other duties as assigned or requested
Qualification
Required
High School Diploma or GED
6 months of Customer Service in a customer facing role
Due to Department of Defense (DOD) contract requirements, the incumbent who fills this position must be a US citizen, and must also pass a background check
Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards
Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally
Ability to take direction and to navigate through multiple systems simultaneously
Ability to maintain composure under stressful and fast-paced conditions
Strong written and verbal communication skills
Ability to communicate complex information in a simple, customer facing way
Preferred
Customer Service in a call-center environment
Customer Service in a Healthcare related call-center environment strongly preferred
Company
Highmark Health
Highmark Health is an integrated health care delivery and financing network.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$6.75MKey Investors
Henry L. Hillman FoundationRichard King Mellon Foundation
2025-06-11Grant· $1.75M
2021-05-10Grant· $5M
Leadership Team
David Holmberg
President and Chief Executive Officer
Karen Hanlon
Executive Vice President, Chief Operating Officer
Recent News
Seattle TechFlash
2025-12-29
Company data provided by crunchbase