Hirecrap · 1 day ago
Customer Support Agent
United States
Full-time
Remote
New Grad, Entry Level
$18.50/hr - $18.50/hrTurboTax USA is a leading provider of tax preparation software and services, dedicated to simplifying the tax filing process for individuals and small businesses across the United States. The role involves providing essential support to TurboTax customers by answering questions related to product features and basic tax software functionalities.
Information Technology & Services
Responsibilities
Assist TurboTax customers by answering questions related to product features, navigation, and basic tax software functionalities
Guide users through downloading, logging in, importing documents, printing, and filing their tax returns
Provide empathetic and clear communication to ensure customer satisfaction and resolution of issues
Participate in a fast-paced training program to obtain certification as a TurboTax Product Expert within three days
Build a flexible work schedule between 8am EST and 12am midnight EST, Monday through Sunday, with a minimum commitment of 25 hours per week
Support customers via live calls, working closely with Subject Matter Experts (SMEs) and Marketplace Performance Specialists (MPS) to ensure quality service
Maintain a positive attitude and continuously improve your knowledge of TurboTax products and updates
Contribute to a collaborative team environment by sharing insights and best practices with peers
Qualification
Required
Strong communication skills
Genuine enthusiasm for helping others
Ability to understand customer needs
Ability to articulate solutions clearly
Demonstrate empathy in every interaction
Basic technical proficiency with computers and internet navigation
Comfortable working independently
Managing their schedules
Adhering to the minimum weekly hours requirement
Proactive attitude
Desire to learn about tax software and customer support
Preferred
Prior experience in customer service or technical support
Benefits
$405 certification bonus upon successful completion of training
An additional $5 per hour bonus for all hours worked, provided you meet the minimum daily work requirements
Flexible scheduling options
Comprehensive training and ongoing support from experienced SMEs and MPS advocates
Eliminates commuting time, offering a comfortable and convenient work environment
Excellent opportunity to develop customer service skills, gain knowledge about tax software, and potentially increase your working hours based on your availability and performance
Company
Hirecrap
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase