Paradise InfoTech & Automation · 16 hours ago
MSP Technician II
El Cajon, CA
Full-time
Hybrid
Mid LevelParadise InfoTech & Automation is a fast-growing company seeking a Level 2 IT Technician to join their MSP team. The role involves solving real-world problems for small and mid-sized business clients, providing both on-site and remote support, and ensuring smooth ticket resolution.
Industrial AutomationInformation TechnologySoftware
Hiring Manager
Zack Paradise
Responsibilities
Own and resolve tickets assigned by dispatch from start to finish
Handle escalations from Level 1 technicians
Meet SLA targets and communicate clearly when blockers arise
Provide on-site and remote support for client environments
Accurately document all work in the PSA
Assist with small-to-medium IT projects (user onboarding, M365 changes, endpoint deployments, etc.)
Maintain and improve technical documentation and SOPs
Participate in on-call rotation (occasional evenings/weekends as scheduled)
Mentor and support Level 1 technicians
Escalate complex issues to senior engineers with proper documentation and troubleshooting context
Participate in team meetings, post-incident reviews, and knowledge sharing
Contribute to and help maintain the internal knowledge base
Qualification
Required
Strong working knowledge of Microsoft 365 (Entra ID/Azure AD, Exchange Online, SharePoint, OneDrive)
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, basic firewall concepts)
Strong troubleshooting and root-cause analysis skills
Proficient with Windows Desktop and Windows Server environments
Hands-on experience with Hyper-V
Backup and recovery fundamentals
Experience with MSP tools: RMM and PSA platforms (HaloPSA and/or NinjaOne preferred)
Ability to perform both remote and on-site support
Valid driver's license, clean driving record
Professional, clear communicator (email, phone, in-person with clients)
Strong ownership, accountability, and follow-through
Handles sensitive information with discretion and professionalism
Dependable, punctual, and team-oriented
Clean criminal background (subject to background check)
Preferred
Experience with SentinelOne or similar EDR platforms
Experience with UniFi networking (switches, APs, gateways)
Experience with Intune / Endpoint Management
Familiarity with basic firewall changes (Meraki, UniFi, FortiGate, etc.)
Experience with Egnyte
Benefits
Company paid health benefits
Paid holidays
401k with match
Company
Paradise InfoTech & Automation
Paradise InfoTech & Automation is an information technology and services company based out of 11224 Quail Canyon Road, El Cajon, California, United States.
Founded in 2009
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase