TRT · 9 hours ago
IT Field Support Engineer
Dallas, TX
Full-time
Onsite
Senior Level
7+ years expTRT is a company seeking an IT Field Support Engineer to manage spares movement and resolve minor incidents for customers. The role involves assisting with parts deliveries, conducting audits, and ensuring compliance with inventory management standards.
HardwareInformation ServicesInformation Technology
Hiring Manager
Juna Bora
Responsibilities
Manage the spares movement inbound and outbound the warehouse
Handle quarterly stock take in Local Warehouse & Service Partner Warehouses
Onsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc)
Conduct onsite physical & logical audits for proactive sparing
Perform quarterly onsite preventive maintenance per assigned customer
Handle spare parts deliveries to FE, SeP & client
Issuance of IMR’s, POR’s
Assist VCA’s & BDA’s for investigating missing parts from stock counting
Customer communication
Updating TRT internal procedures
Learning additional technical and non-technical skills
Sourcing Local Service Partners
Sourcing Local Logistic Partner / Supplier
Ensure above 95% accuracy between NetSuite inventory database and actual TRT & SeP warehouse spares
Ensure all supported incidents or tickets are resolved within SLAs
Ensure all customer communication is prompt, professional and reliable
Ensure all commitments made to customers are met or re-scheduled with the customer’s knowledge and approval
Continuously learn additional technical and non-technical skills
Escalate calls through the correct channels promptly
24 x 7 Support Structure
Comply fully with company policy to always protect the interests of TRT
Ensure local SeP is available for onsite requirements
Working with VCA team for local parts sourcing
Local ticket management/status monitoring and make sure they are resolved within SLAs
Warehouse inventory movement monitoring
Ensure warehouse parts labelling & binning is compliant with TRT global standard
Ensure procedures are properly followed when onsite
Ensure on time support for spare parts
Coordination within FE / SeP team for urgent part requirement onsite
Handle coordination & keep good working relationships with logistics and service partners
Coordination with known local vendors for urgent logistics sparing
Coordination with VCA, BDA & GSD division for parts needed for a call
Coordination with VCA, BDA & GSD division for inventory movement
Appropriate escalation to Shift leader or Field Services Team Leader when necessary
Ensure timely updating to GSD & FE for calls requiring additional parts on-site
Ensure that all onsite service calls under your responsibility are updated to the GSD Team within the agreed Service Level of the client contract
Ensure that the warehouse or technical work areas remain clean and always organized
Ensure that you adhere to ESD procedures
Ensure that you adhere to all OHS requirements, including for lifting, cabling, rack mounting, and equipment in rooms that do not obstruct walkways
Qualification
Required
Candidates must possess a college degree
Training and Certification would be an advantage
Certification on Various Networking platforms
Strong understanding of Networking fundamentals
Willing to be assigned to TRT office location, and to travel to TRT offices globally on as needed basis
Preferred
Cisco and Juniper Certification preferred
Solaris – Oracle Certified Professional
VMWare – VMWare Certified Professional
TSM - IBM Certified Deployment Professional
Preferably have 7 years of experience in IT spare parts control & warehouse maintenance
Company
TRT
TRT is a Global Provider of IT Server, Storage and Networking Services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase