Diverge Health · 15 hours ago
Health Engagement Specialist
United States
Full-time
Remote
Entry Level
$27/hr - $29/hr
1+ years expDiverge Health is dedicated to improving health access and outcomes for those most in need. The Health Engagement Specialist will be responsible for outreaching to patients and connecting them with important preventive care services, while also assisting patients in navigating their healthcare needs.
Health CareMedicalPrimary and Urgent CareWellness
Responsibilities
Conduct a high volume of outbound calls to patients, including many who have not previously encountered Diverge Health
Field inbound calls from patients responding to outreach from either Diverge Health or referrals from their primary care provider, or from primary care providers attempting to coordinate patient services with Diverge Health
Identify and support patients who are overutilizing the emergency room by guiding them toward more appropriate care options
Reach out to patients undergoing care transitions (e.g., from hospital to home following a hospital discharge) to ensure they have follow-up care in place, educate patients about the importance of preventive care and the need for regular visits with their provider
Assist patients in scheduling appointments, navigating care options, and resolving barriers to access
Build trust with patients and tailor conversations to meet their individual needs
Maintain accurate and organized records of patient interactions using CRM systems (e.g., Salesforce)
Meet or exceed daily outreach and engagement performance metrics
Qualification
Required
1-2 years of experience in patient engagement, outreach, or customer service in a healthcare setting
Strong communication and interpersonal skills with the ability to build trust quickly
A high level of empathy and compassion for patients from diverse backgrounds
Comfort working in a fast-paced, evolving environment with shifting priorities
Problem-solving mindset and ability to think critically when navigating patient barriers to care
Strong organizational skills and the ability to manage multiple tasks simultaneously
Preferred
Familiarity with care coordination, preventive services, and transitions of care
Familiarity with CRM systems (e.g. Salesforce) and call management tools, including basic administration of these tools
Company
Diverge Health
Diverge Health empowers primary care practices to deliver care to underserved patients.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$68.17MKey Investors
Google Ventures
2024-10-31Series A· $52.4M
2022-12-09Debt Financing· $15.77M
Leadership Team
Binoy Bhansali
Co-Founder and CEO
Recent News
2024-11-12
2024-04-11
Company data provided by crunchbase