KREWE · 23 hours ago
Vice President Operations
New Orleans, LA
Full-time
Onsite
Director/Executive
10+ years expKREWE is an independent, high-fashion eyewear brand rooted in the vibrant culture and boundless creativity of New Orleans. They are seeking a Vice President of Operations to establish a strong foundation for company operations, leading end-to-end operational strategy and execution across various functions to support the brand's rapid growth.
E-CommerceFashionInformation TechnologyRetailWeb Design
Hiring Manager
DeAnn Deason
Responsibilities
Identify and prioritize operational initiatives with a clear roadmap and timeline enabling achievement of 2026 goals and scalable growth into 2027+
Optimize and redesign an end-to-end omni-channel order lifecycle spanning DTC e-commerce, retail, and wholesale (BOPIS, ship-from-store, store-to-home, EDI, and 3PL integrations) to ensure speed, accuracy, and cost efficiency
Establish an agile PMO and governance model (intake, prioritization, resourcing, stage-gates, post-mortems) with clear RACI across cross-functional programs
Establish a single source of truth for operational performance and KPI definitions; partner with Finance/FP&A to design and optimize dashboards for leadership visibility
Evolve warehousing and logistics strategy (owned facilities and/or 3PL) including slotting, flow, transportation, WMS best practices, and performance SLAs
Recruit, coach, and develop a high-performing, lean operations organization with clear roles, metrics, and career paths that scale with the business
Lead change management through SOPs, training, and communication that convert strategy into adoption; model urgency, ownership, and creative problem-solving
Define and operationalize a best-in-class customer service model across channels with clear SLAs and VOC feedback loops
Manage operations budget and identify opportunities to reduce costs through vendor negotiations, supply management, and operational efficiencies
Strengthen operational controls across order-to-cash and procure-to-pay, including cycle counts, inventory accuracy, audit trails, access controls, backups, and vendor management
Establish and publish a 12–18 month operations roadmap with business cases/resourcing; track progress via weekly/monthly reviews and QBRs
Own performance management for operations: OTIF, fill rate, inventory accuracy, cycle count variance, order lead time, WISMO contacts per order, logistics cost per unit, NPS/CSAT, and defect rates
Ensure the brand ethos and core values come to life in all operational touchpoints — from vendor relationships to internal business partners — and drive a modern approach to scale
Qualification
Required
10–15+ years of progressive leadership in operations for consumer or retail brands (preference for omni-channel DTC e-commerce with wholesale and/or retail)
Hands-on depth in S&OP/IBP, demand & supply planning, merchandising & allocation, inventory management, warehousing/3PL, and logistics
Strong financial and analytical acumen (unit economics, landed cost, margin optimization, cash conversion cycle)
Excellence in people leadership, cross-functional influence, and building lean, high-performing teams that scale with growth
Experience with premium/fashion brands; accessories/eyewear and international vendor management are pluses
Familiarity with OKRs and stage-gate governance; comfort with modern BI (e.g., Tableau/Power BI) or SQL a plus
Clear, concise communicator, customer-obsessed, quality-driven, and metrics-led
Bachelor's degree required; MBA or relevant advanced degree preferred
Benefits
Competitive wage
Group health plans: health, vision and dental insurance
Welfare benefits: life, ad&d, supplemental voluntary coverage
FSA Plan & HSA Program
401(K) Investment Options
Adoption Assistance, EAP, Commuter Benefits
Paid Parental Leave
Quarterly Cultural Spend
Ongoing Training and Development, an Educational Allowance
10 paid holidays and Paid Time Off accrual
KREWE employee quarterly frame allowance (of course!)
Company
KREWE
KREWE is an independent high-fashion eyewear company inspired by the creativity and spirit of New Orleans, our hometown.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-09-19
New Orleans CityBusiness
2022-10-07
Company data provided by crunchbase