bswift · 9 hours ago
Senior Operations Associate
United States
Full-time
Remote
Mid, Senior Level
$63K/yr - $75K/yr
3+ years expbswift is a company transforming benefits administration since 1996, aiming to simplify and enhance employee benefits management. The Senior Operations Associate will maintain client benefits websites, document and execute benefits-related processes, and provide support to clients and the bswift service center.
Health CareInformation TechnologySoftware
Responsibilities
Vendor files, demographics files, payroll files, and data auditing for aligned clients
Prepare and conduct technical/product presentations, demonstrations and trainings (such as payroll functionality, vendor account structure updates, data auditing, demographic mapping updates, etc.)
Provide resolution of client issues by responding to questions and concerns about the use of bswift payroll, vendor files, audits and demographic files; ability to leverage research to find resolutions independently
Maintain thorough understanding of all internal systems to respond to general and specialized client requests
Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems and file specs
Coach and mentor other team members; share new ideas on operations processes
Manage workflow in the setup and maintenance of carrier, demographic and payroll feeds
Provide open communication to bswift customers in a pleasant, professional manner with a can-do attitude
Responsible for special projects as assigned
Qualification
Required
3+ years' experience in benefits administration or client services role
2+ years of project management
Solid Technical background
Must be proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality)
Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
Must be able to quickly sort through complex subject material
Strong analytical skill set and ability to effectively use data for strategy
High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
Must possess a passion for teamwork, client service and reaching business results through problem solving
Experience in benefits administration system technology, payroll, HRIS or related software
A Bachelor's degree from a four-year college or university; or equivalent combination of education and experience
Benefits
Generous compensation and benefits package
Company
bswift
Bswift is a cloud-based technology that streamlines all aspects of benefits, HR, and payroll administration.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$51.04MKey Investors
Great Hill Partners
2022-11-07Debt Financing· $0.04M
2022-10-03Acquired
2014-04-02Private Equity· $51M
Leadership Team
John Herbst
Chief Legal Officer
Sue Thomson
Chief Growth Officer
Recent News
2025-11-04
Company data provided by crunchbase