INNOVÉ Beauty & Wellness · 3 hours ago
Equipment Technician and Installer
Macedonia, OH
Full-time
Onsite
Senior Level
$55K/yr - $65K/yr
5+ years expINNOVÉ Beauty & Wellness is seeking an Equipment Technician and Installer to assist customers with the installation and repair of Innové spray equipment. The role involves providing technical support, conducting training, and managing onsite tasks while ensuring customer satisfaction.
BeautyCosmeticsLifestyle
Responsibilities
Provide install and repair services at customer accounts in accordance with established procedures, using proper tools and spare parts
Provide detailed salon staff training in a professional way on proper use of equipment along with preventative maintenance procedures
Prepare and conduct formal training for any external technicians
Manage assigned onsite installation, repair, maintenance and test tasks
Interact with customers to determine possible issues and hardships that they are experiencing with equipment; make appropriate recommendations/briefings
Diagnose errors or technical problems and determine proper solutions
Manage spare parts utilization for assigned service and install needs
Follow all company’s field procedures and protocols and produce field reports in a timely manner
Assist sales team in marketing company equipment (joint calls, in-services, sales leads)
Build and maintain positive and collaborative working relationships with internal and external customers
Maintain expenses and required inventory within guidelines established
Contribute ideas for product improvements based on field findings
When not traveling and during normal business hours, provide over the phone technical support
Other job responsibilities as assigned
Qualification
Required
5+ years of field service experience
High school degree or equivalent
Ability to travel nationally
Ability to troubleshoot, test, repair and service equipment
Ability to create concise reports of product issues
Familiarity with mobile tools and applications
Sensitivity to customer needs
Excellent customer service skills; confidence and professionalism to interact with customers and technicians over the phone and in person
Good working knowledge of Microsoft Office Applications (Word, Excel, etc.) and Windows environment
Must have ability to drive and lift/push/pull over 50 lbs at times
When not traveling, ability to sit behind computer answering phone for a long period of time
Company
INNOVÉ Beauty & Wellness
a leading company in full-body skincare and spray tanning solutions
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-08-13Acquired
Leadership Team
Doug Goeke
President & Chief Financial Officer
Recent News
2025-02-17
2023-12-23
Company data provided by crunchbase