REQ Solutions · 10 hours ago
Information Technology Support Specialist
San Antonio, TX
Contract
Onsite
New Grad, Entry Level
$23/hr - $23/hrREQ Solutions is seeking an Information Technology Support Specialist to provide tier 1 maintenance and support for desktop and laptop computers. The role involves troubleshooting customer problems, software and hardware installation, and providing end user training.
Outsourcing/Offshoring
Responsibilities
Unpacking and configuring new hardware
Provide end user training on basic use and functionality of supported devices and software
Documentation and training of troubleshooting guides and installation procedures
Provide equipment relocations for CPS Energy desktop computers, laptop computers and computer peripherals
Research, identify and develop alternative solutions when new problems are encountered
Fully document all interactions in the ticketing system
Maintain technical skills through independent research
Qualification
Required
Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university OR Relevant work experience in an IT Technical environment
Experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware
Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory
Familiar with LCD projectors and TV/Monitor
Basic knowledge of setup, support, and maintenance of printers, and plotters
Experience with installation, configuration, support, trouble-shooting and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project
Ability to develop and maintain working relationships with customers and support teams
Strong analytical and problem-solving abilities
Well-developed written and verbal communication skills for interaction with all levels of personnel
Ability to meet goals and objectives
Effective interpersonal and customer service skills
Ability to make recommendations and independent decisions
Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling
Comfortable with change and ability to adapt to the changing needs of CPS Energy, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives
Ability to work rotating work schedules to ensure adequate support is provided for customer requests
Ability to distinguish colors to identify electronics components and wiring
Familiarity with mobile device solutions
Microsoft Intune
Troubleshooting mobile devices
Preferred
Relative Certifications
Relative experience in supporting utility construction & maintenance
Company
REQ Solutions
Experience the Power of Strategic Offshore Partnership with REQ Solutions' RPO expertise..
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase