Winchester Interconnect · 16 hours ago
Customer Service Represetative
Dayville, CT
Full-time
Onsite
New Grad, Entry LevelWinchester Interconnect is committed to inspiring innovative teams and fostering a dynamic, inclusive environment. The Customer Service Representative will serve as a pivotal contact for internal teams and external customers, focusing on administrative tasks, order entry, and customer service issues to ensure exceptional satisfaction.
3D PrintingCustomer ServiceHardwarePersonal DevelopmentSoftware
Responsibilities
Collaborate with Engineering, Production, Planning, and Shipping teams to identify and resolve issues impacting production schedules and customer orders
Track order status and proactively communicate updates while addressing customer inquiries with timely, professional, solutions-oriented support
Prepare and manage sales documents including quotations, invoices, and reports to ensure smooth and accurate transactions
Accurately enter and manage customer orders while maintaining strong customer relationships and satisfaction
Partner with Account Managers and Business Development teams to escalate and resolve customer issues efficiently
Monitor sales activities, research customer concerns, and provide insights and reports to support sales performance and customer experience
Qualification
Required
A high school diploma or equivalent is required, with a preference for a degree in Business Administration or a related field
Previous experience in a sales support or administrative role in manufacturing or related industry
Excellent communication and interpersonal skills, enabling professional interaction with customers and stakeholders
Strong organizational skills and attention to detail are critical, as you will manage multiple tasks and priorities effectively
Ability to work independently and as a part of a team in a fast-paced environment
Familiarity with sales processes and customer service principles will be key to effectively supporting customers and internal teams
Company
Winchester Interconnect
Design, develop and deliver the interconnect solutions that fuel customer success.
Founded in 1941
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-10-24Acquired
Leadership Team
Rhina Valdiviezo
Human Resources Business Partner
Recent News
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2025-04-04
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2025-02-16
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2025-02-16
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