RLDatix North America · 2 days ago
Director, Customer Support
Carmel, IN
Full-time
Hybrid
Director/ExecutiveRLDatix is on a mission to help raise the standard of care everywhere, trusted by over 10,000 healthcare organizations. They are seeking a Director, Customer Support to lead their Customer Support team, ensuring exceptional experiences for customers across North America and aligning processes worldwide.
Health CareSoftware
Responsibilities
Guide departmental process streamlining by distilling workflow best practices and implementing targeted support process improvements
Influence and collaborate with cross-functional stakeholders to align support operations with broader business and customer objectives
Lead the integration of AI-powered tools and automation solutions that enhance support operations and efficiency
Utilize support performance metrics and forecasting data to guide workforce planning and resource optimization strategies
Champion a culture of continuous improvement by leveraging data and verified outcomes to guide support team enhancements
Qualification
Required
Previous experience leading and scaling a customer support function within a B2B company, ideally healthcare SaaS
Proven success in process optimization, structuring workflow best practices, and coordinating support teams to achieve operational efficiency and excellence
In-depth knowledge on how to leverage support metrics and forecasting data to inform strategic workforce planning and resource deployment
Hands-on experience with enterprise software solutions, such as Salesforce and Zendesk
Ability to travel across North America up to 20% (passport required)
A knack for working cross-functionally within a fast paced, customer-centric environment
Benefits
Health
Dental
Vision
Life
Disability insurance
401K
Paid time off
Paid holidays
Company
RLDatix North America
RLDatix is on a mission to change healthcare.
Founded in 1997
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$2BKey Investors
Blue OwlNordic Capital
2024-02-13Debt Financing· $2B
2022-01-10Private Equity
2019-05-13Series Unknown
Leadership Team
Dan Michelson
Chief Executive Officer
Chris Malanuk
SVP, Provider Solutions
Recent News
2026-02-06
2026-01-16
MedCity News
2025-12-24
Company data provided by crunchbase