Kinaxis · 3 days ago
Head of Renewals
United States
Full-time
Remote
Director/Executive
10+ years expKinaxis is a global leader in end-to-end supply chain management, and they are seeking a Head of Renewals to drive predictable revenue and maximize customer retention. This strategic leader will be responsible for designing and optimizing the renewals function while leading a global team of Renewals Managers.
AnalyticsAutomotiveEnterprise SoftwareInformation TechnologySoftwareSupply Chain Management
Responsibilities
Full accountability for renewal forecasting, execution, and retention metrics across all segments and geographies
Define global policies, customer engagement models (high-touch, tech-touch, auto-renew), and pricing levers to optimize retention and margin
Establish organizational structure, hire and develop talent, and implement processes and tools for efficiency and scalability
Drive cross-functional alignment with Sales, Customer Success, RevOps, Finance, and Legal to ensure seamless renewal workflows and minimize friction
Enable data-driven decisions through dashboards, forecasting cadences, and churn risk models to provide visibility and actionable insights
Create negotiation strategies and renewal plays that maximize upsell, cross-sell, and margin opportunities
Introduce systems and automation to streamline renewals and improve customer experience globally
Represent renewals at executive level and contribute to revenue strategy and planning
Qualification
Required
Post-secondary diploma or degree in business, supply chain, computer science, process engineering, or related field
10+ years of progressive experience in revenue leadership, renewals, customer success, or deal strategy within SaaS or B2B enterprise environments
5+ years in a senior leadership role managing global or multi-regional teams
Proven track record of scaling a renewals function or adjacent revenue operations team
Demonstrated success in owning retention and renewal targets and driving upsell/cross-sell strategies
Deep understanding of SaaS economics, customer lifecycle management, and recurring revenue models
Expertise in forecasting, churn mitigation, and data-driven decision-making, including experience with analytics tools and dashboards
Strong commercial acumen and negotiation skills, including experience with negotiation strategies, pricing levers, and margin optimization
Experience leading change management initiatives, implementing automation, and driving process standardization globally
Comfortable influencing C-level stakeholders and presenting to executive leadership teams
Familiarity with enterprise CRM systems (e.g., Salesforce) and renewal automation platforms
Benefits
Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
Flexible work options
Physical and mental well-being programs
Regularly scheduled virtual fitness classes
Mentorship programs and training and career development
Recognition programs and referral rewards
Hackathons
Company
Kinaxis
Kinaxis is a leading provider of cloud-based subscription software.
1001-5000 employees
H1B Sponsorship
Kinaxis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (5)
2023 (9)
2022 (9)
2021 (4)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$78.8MKey Investors
HarbourVest Partners,TechnoCapHarbourVest Partners
2014-11-25Post Ipo Secondary· $45.8M
2014-06-10IPO
2000-05-25Series Unknown· $33M
Leadership Team
Gelu Ticala
Chief Technology Officer
Anthony Gallo
Vice President of Product Management, Platform Innovation
Recent News
2026-02-04
Ottawa Business Journal
2026-01-12
Company data provided by crunchbase