Starbucks · 10 hours ago
Shift Supervisor
London, OH
Full-time
Onsite
Entry Level
$20/hr - $20/hr
1+ years expStarbucks is a well-known coffee shop chain, and they are seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. The role involves managing partner tasks, ensuring customer satisfaction, and maintaining operational excellence.
CoffeeFood and BeverageRestaurantsTea
Responsibilities
Acts with integrity, honesty and knowledge that promote the culture, values and missions of Starbucks
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
Anticipates customer and store needs by constantly evaluating environment and customers for cues
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs
Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
Follows health, safety and sanitation guidelines for all products
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition
Utilizes operational tools to achieve operational excellence during the shift
Maintains regular and punctual attendance
Qualification
Required
Customer service experience in a retail or restaurant environment: 1 year
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
Meets required dress code
Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
Ability to direct the work of others
Ability to learn quickly
Effective oral communication skills
Knowledge of the retail environment
Strong interpersonal skills
Ability to work as part of a team
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Paid training
Vision insurance
Company
Starbucks
Starbucks is a restaurant chain that serves handcrafted ready-to-drink beverages, including coffee, tea, juices, and snack food items.
10001+ employees
H1B Sponsorship
Starbucks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (208)
2024 (127)
2023 (130)
2022 (172)
2021 (146)
2020 (149)
Funding
Current Stage
Public CompanyTotal Funding
$2.65BKey Investors
Elliott Management Corp.Pershing Square Capital Management
2025-05-06Post Ipo Debt· $1.75B
2024-07-19Post Ipo Equity
2018-10-10Post Ipo Equity· $900M
Leadership Team
Brian R. Niccol
Chairman and Chief Executive Officer
Cathy R. Smith
CFO
Recent News
2026-02-06
Mercury News
2026-02-06
The Motley Fool
2026-02-05
Company data provided by crunchbase