ARCH Medical Solutions · 3 hours ago
IT Technician
Newtown, CT
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $50K/yrARCH Medical Solutions is seeking an IT Technician to support and maintain the company’s data and network infrastructure. The role involves managing daily operational requirements, supporting end users through a help desk system, and ensuring the security and efficiency of IT systems.
Life ScienceManufacturingMedical Device
No H1B
U.S. Citizen Only
Responsibilities
Works with management to develop technology solutions that align IT and business goals
Supports and maintains the company’s data and network infrastructure
Support and manage daily operational requirements to the virtual servers including patches and upgrades and help support if needed
Support local operations by resolving tickets submitted by end users to the help desk ticketing system. Triage incoming tickets so they are assigned to the appropriate team member. Communicate to end user about tickets status and resolution timing
Manage Active Directory (users, security groups, distributions groups, etc). Help create file shares and appropriate permissions
Support the migration of domain controllers and file/print servers from old hardware to new hardware infrastructure including the appropriate security and permissions requirements
On-call to troubleshoot remotely during off-hours in case of emergencies
Installs, configures and tests software packages; provides user support, conducts user software and hardware training and works with staff to formulate technology solutions
Evaluates requests for hardware and software; researches and recommends solutions to technology needs compatible with architecture, infrastructure and resource constraints
Primary lead on maintaining workstations and other computers handling day to day user support issues and resolving open help desk tickets
Monitors and manages system resources, disk usage and backup systems
Develops and maintains department documentation and action plans, including policies and procedures and disaster recovery preparedness (backups, anti-virus, etc.)
Support file restoration of user information from Shadow copy or from backups
Troubleshoots and diagnoses system and hardware, software and communication problems; corrects identified problems
Establishes and maintains system documentation and logs
Maintain inventory and serial numbers
Supports and works with System Admin 1 and Help Desk technicians to answer and resolve tickets effectively and efficiently
Manage assigned projects or project tasks as they relate to IT hardware, software and services that will be implemented and support timelines to for completion
Perform other miscellaneous duties as assigned
Qualification
Required
Works with management to develop technology solutions that align IT and business goals
Supports and maintains the company's data and network infrastructure
Support and manage daily operational requirements to the virtual servers including patches and upgrades and help support if needed
Support local operations by resolving tickets submitted by end users to the help desk ticketing system
Triage incoming tickets so they are assigned to the appropriate team member
Communicate to end user about tickets status and resolution timing
Manage Active Directory (users, security groups, distributions groups, etc)
Help create file shares and appropriate permissions
Support the migration of domain controllers and file/print servers from old hardware to new hardware infrastructure including the appropriate security and permissions requirements
On-call to troubleshoot remotely during off-hours in case of emergencies
Installs, configures and tests software packages; provides user support, conducts user software and hardware training and works with staff to formulate technology solutions
Evaluates requests for hardware and software; researches and recommends solutions to technology needs compatible with architecture, infrastructure and resource constraints
Primary lead on maintaining workstations and other computers handling day to day user support issues and resolving open help desk tickets
Monitors and manages system resources, disk usage and backup systems
Develops and maintains department documentation and action plans, including policies and procedures and disaster recovery preparedness (backups, anti-virus, etc.)
Support file restoration of user information from Shadow copy or from backups
Troubleshoots and diagnoses system and hardware, software and communication problems; corrects identified problems
Establishes and maintains system documentation and logs
Maintain inventory and serial numbers
Supports and works with System Admin 1 and Help Desk technicians to answer and resolve tickets effectively and efficiently
Manage assigned projects or project tasks as they relate to IT hardware, software and services that will be implemented and support timelines to for completion
Perform other miscellaneous duties as assigned
Working knowledge of Microsoft Windows based operating systems including Windows 7/10/11 and Windows Server versions
In-depth knowledge of planning, implementing and maintaining a MS Windows server environment
Working knowledge of cybersecurity best practices
Experience using a helpdesk ticket support system
Handles confidential information
Strong verbal, communication, and computer skills
Strong analytical and problem-solving skills with good experimental and documentation habits
Strong multitasking skills with the ability to work in a highly dynamic and growing environment
Team player, collaborative and able to work with and through others
Detail oriented with a high level of emphasis on accuracy and completeness
Bachelor's degree from four-year College or University or equivalence in accumulated work experience
Demonstrated competency in computer application programming and systems analysis experience
Must be a U.S. Citizen or Permanent Resident, due to contractual requirements
Light to moderate physical exertion required
Lifting/carrying Maximum lbs: 50
Frequent lbs: 1
Benefits
Medical
Dental
Vision
Life Insurance
Other Voluntary Benefits
401(k) with employer match
Company
ARCH Medical Solutions
ARCH Medical Solutions is a machine manufacturing company that produces medical parts including orthopedic, spinal, and dental implants.
Founded in 2011
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ben Garden
Vice President, Strategic Partnerships and Business Development
Company data provided by crunchbase