EROS Technologies Inc · 2 hours ago
IT support technician :: Beverly, MA(Onsite 5 Days a Week)
Beverly, MA
Contract
Onsite
New Grad, Entry LevelEROS Technologies Inc is seeking an IT support technician to provide hands-on technical assistance to end users. The role involves diagnosing, troubleshooting, and resolving hardware, software, and connectivity issues across Windows and macOS devices while ensuring compliance with security policies.
Cloud ComputingRecruitingStaffing Agency
Hiring Manager
Akash Panwar
Responsibilities
Providing hands-on technical assistance to end users by diagnosing, troubleshooting, and resolving hardware, software, and connectivity issues across Windows and macOS devices
Setting up and configuring new computers
Installing and updating applications
Performing routine maintenance
Ensuring compliance with security policies
Coordinating repairs or replacements with vendors when needed
Documenting support activities in ServiceNow
Communicating clearly with users of all technical levels
Working closely with other IT teams to maintain a reliable and efficient workplace computing environment
Qualification
Required
Hands-on technical assistance to end users
Diagnosing, troubleshooting, and resolving hardware, software, and connectivity issues across Windows and macOS devices
Setting up and configuring new computers
Installing and updating applications
Performing routine maintenance
Ensuring compliance with security policies
Coordinating repairs or replacements with vendors when needed
Documenting support activities in ServiceNow
Communicating clearly with users of all technical levels
Working closely with other IT teams to maintain a reliable and efficient workplace computing environment
Experience in JAMF
Providing support and meeting the agreed upon service performance metrics
Company
EROS Technologies Inc
EROS Technologies Inc.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mohammad Shadab Alam ( KALLIS )
Chief Executive Officer
Kiswah(MEENAKSHI) Khan
Chief Operating Officer (COO)
Company data provided by crunchbase