RevSpring · 1 day ago
Client Success Performance Specialist
Nashville, TN
Full-time
Onsite
Mid Level
3+ years expRevSpring is focused on delivering Omnichannel Patient Engagement solutions to healthcare clients. The Client Success Performance Specialist ensures clients realize the full value of these solutions by blending data analysis with consultative strategy, optimizing communication with patients and enhancing overall engagement.
AnalyticsCollectiblesHealth Care
Responsibilities
Performance Analysis: Compile and analyze client performance data across omnichannel products (e.g., email, text, voice, chat, and IVR) to ensure workflows meet established benchmarks and patient engagement KPIs
Trend Identification & Research: Proactively monitor account health for "underperformance indicators." When gaps are found, conduct research into the root cause, whether it is a technical configuration issue or a strategic misalignment in the client’s approach
Consultative Strategy: Act as an advisor, recommending technical, workflow and messaging modifications to engagement strategies—such as adjusting message tone, timing, or channel mix—to improve patient response rates and outcomes
Collaborative Remediation: Work with Pre-Sales Solution Engineers and Implementation Support to design and recommend remedies that align the solution with the client’s specific business goals and the original value proposition
High-Stakes Client Communication: Lead performance reviews with the confidence to deliver difficult news regarding underperformance. You must be able to pivot these conversations toward actionable, research-backed remedies that restore client trust
Executive Visibility: Prepare performance audits and impact reports for high-level stakeholders. This role requires the professional maturity to present data-driven recommendations to both internal and client-side C-suite leadership
Qualification
Required
Ability to synthesize complex datasets and identify trends without necessarily needing to be a data engineer; proficiency in Excel or BI platforms is required
Exceptional ability to translate data into a 'story' for the client, offering strategic advice on how to improve their patient engagement results
Must possess the 'executive presence' necessary to navigate C-suite interactions and remain composed when delivering bad news or managing high-pressure conversations
Proven ability to navigate cross-functional teams (Product, Sales, Engineering) to advocate for the client and resolve performance gaps
Exceptional verbal and written skills, with a focus on articulating the 'why' behind recommended strategy changes
3+ years in a client-facing consultative role, such as Customer Success, Account Management, or Healthcare Consulting
Preferred
Knowledge of Patient Experience (PX) strategies and healthcare communication standards
Familiarity with how different channels ( SMS, IVR, Email, Chat ) interact to create a cohesive patient journey
Company
RevSpring
RevSpring is a provider of revenue cycle technology services offering data analytics, multi-channel customer communications.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-03-12Acquired
Leadership Team
Scott MacKenzie
CEO
Bill Needham
Chief Technology Officer
Recent News
Mobihealthnews
2025-10-24
Company data provided by crunchbase