Charles R. Drew University of Medicine and Science · 9 hours ago
Computer Technical Specialist
Los Angeles, CA
Full-time
Onsite
Mid Level
3+ years expCharles R. Drew University of Medicine and Science is a mission-driven institution focused on providing equitable healthcare education and resources. The Computer Technical Specialist role involves providing support for workstations and applications in both Mac and Windows environments, ensuring efficient operation and high-quality customer service.
Higher Education
Responsibilities
Support the end user computing systems, including desktops, laptops, and tablets by installing, and maintaining hardware, operating systems, and applications to obtain maximum efficiency
Create application install packages for delivery through a software distribution infrastructure
Develop scripts to automate repetitive tasks regarding workstations, and software application upgrades
Support the team members by acting as a support escalation subject matter expert who provides guidance for addressing and researching complex issues and tasks
Maintain desktop imaging, application deployment, and hard drive encryption
Maintain awareness of and compliance with all policies, standards, and procedures applicable to the job
Support of standard Microsoft applications such as Office 2013, 2016, 2019, and Office 365 usage
Perform virus removals in enterprise environments
Troubleshoot all issues related to the Institution’s Network printer’s environment
Create and update technical documentation required to support systems, infrastructures, applications and processes
Track all service requests in the University’s helpdesk ticketing system
Interfaces with students, employees, supervisors, and directors, employing a high degree of tact and diplomacy to promote a positive image of the department
Create and maintain user network accounts and e-mail for the assigned area
Provide excellent support to our Students related to password resets, Wireless Access, Office 365, and Multi-Factor authentication
Provides end user training, orientation and instruction on new systems, existing processes and procedures
Perform other duties as assigned
Qualification
Required
Regionally accredited two (2) year associate's degree in computer science or equivalent a plus
3+ years working in a helpdesk environment
Minimum 3 years of experience with technical support for Mac and Windows desktops, laptops, and tablets
CompTIA A+ or equivalent
Network + or equivalent
Understanding of core networking concepts including TCP/IP, DHCP and DNS
Understanding of Group Policy and Active Directory
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
Expert Windows 10 and Mac iOs
Working knowledge of a software systems management and desktop imaging software (such as SCCM, Kace or Altris)
Preferred
Apple Certified Support Professional (ASCP)
Microsoft Office Specialist (MOS)
Benefits
Medical
Dental
Vision
Retirement plan
Vacation accrues on first day of employment
Wellness programs
17 paid holidays per year
Up to 16 hours of paid time off to participate in community service
Much more
Company
Charles R. Drew University of Medicine and Science
Charles R. Drew University of Medicine and Science (CDU) is a private, nonprofit, nonsectarian, medical and health sciences institution.
501-1000 employees
H1B Sponsorship
Charles R. Drew University of Medicine and Science has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (1)
2022 (4)
2021 (3)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$0.8MKey Investors
ConstellationThe California Endowment
2025-11-20Grant
2019-12-13Grant· $0.8M
Leadership Team
Bita Amani
Co-Founder and Co-Director, CDU Black Maternal Health Center of Excellence
Brandi Sims Desjolais, Ed.D
Co-Founder & Director, Black Maternal Health Center of Excellence
Recent News
2025-03-05
Company data provided by crunchbase