University of South Florida · 3 hours ago
Systems Administrator I
Tampa, FL
Full-time
Onsite
Entry Level
1+ years expThe University of South Florida is a Preeminent State Research University located in the vibrant Tampa Bay region. The Systems Administrator I maintains the computing infrastructure and technology operations for various facilities, providing on-site support, troubleshooting, and technical guidance to ensure optimal system performance.
EducationTrainingUniversities
No H1B
Responsibilities
Serve as the primary IT resource for the ITSM operations in downtown Tampa (MDD, CAMLS, HMT, STC, FHSC), this could include home office visits for senior VIPs. Implement hardware and software support, manage system access, conduct user training, and resolve technical issues across all designated areas. Maintain daily on-site presence to assist personnel and collaborate with the IT team through in-person, phone, remote tools, and messaging applications. Travel using the USF state vehicle will be necessary
Oversee installation, repair, relocation, and upgrade projects for IT infrastructure. Perform general maintenance on computing devices including Microsoft Surface Hubs, desktops, laptops, printers, and peripherals, obtaining necessary certifications to perform hardware repairs as required. Provide comprehensive Mac and Windows support and troubleshooting to ensure optimal system performance
Recommend technology purchases and configure new hardware and software. Assist with new user computer setup, troubleshoot end-user issues, and provide classroom IT support. Support faculty and student presentations and test equipment to identify potential problems before use
Provide IT support for student exams and technical assistance during departmental events. Educate users on best practices and recommend standard operating procedures, including the use of specialized equipment such as Microsoft Surface Hubs
Provide daily assignments, technical assistance, backup support, and training to IT Service Management staff and temporary employees working in the building and at the MDD/IT Walk-Up desk
Perform other duties as assigned
Qualification
Required
High School Diploma or Equivalent and IT certification OR High School Diploma or Equivalent and 1-year relevant work experience OR Bachelor's degree in Computer Science, MIS or other field involving software and analytical training
Must have a valid Florida Driver's License
Proficiency in both Windows and macOS operating systems
Hands-on expertise in managing desktop and laptop computers, Microsoft Surface Hubs, printers, scanners, and various peripheral devices
Strong capabilities in classroom and auditorium technology equipment, as well as specialized equipment used in Electronic Learning Labs (ELLs)
Networking fundamentals, system security and access management
Ability to use remote support tools effectively
Technical proficiency in hardware installation, repair, and upgrades
Software configuration, troubleshooting and problem resolution
System performance optimization, and user account management
Familiarity with messaging applications, remote support platforms, and IT service management systems
Understanding of higher education IT environments, particularly the unique technological needs of medical and pharmacy colleges
Knowledgeable about academic support systems including classroom technology standards, electronic learning lab (ELL) equipment, presentation tools, and exam administration technologies
Familiarity with healthcare-related IT security and compliance requirements
Understanding institutional IT policies, service desk operations, and the collaborative nature of academic IT support
Strong communication skills to convey technical information clearly to non-technical users
Leadership abilities to train, mentor, and oversee technical work performed by ITSM staff and temporary employees
Excellent customer service skills
Effective collaboration and teamwork
Critical problem-solving skills
Strong time management and organizational abilities
Adaptability to handle diverse technical challenges and learn new technologies
Attention to detail to ensure proper equipment testing, policy compliance, and thorough problem resolution
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Paid Vacation Days
Paid Sick Days
11 Paid Holidays
Various Retirement Options , including 401K employer match
Tuition Assistance (available for yourself, spouse, partner or dependent)
Company
University of South Florida
University of South Florida is a public research university located in Tampa, Florida.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$170.33MKey Investors
The Duke Energy FoundationNational Institute of Standards and TechnologyFederal Railroad Administration
2024-09-17Grant· $0.07M
2024-04-03Grant· $0.2M
2023-09-25Grant· $17.07M
Leadership Team
Sidney Fernandes
CIO and Vice President Digital Experiences
Shilen Patel
Trustee
Recent News
2026-01-22
2026-01-22
2025-12-14
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