Nucor Corporation · 4 hours ago
NBG Technical Services Quality Assurance & Support Team Group Leader I
Waterloo, IN
Full-time
Onsite
Senior Level
5+ years expNucor Corporation is North America's largest steel and steel products manufacturer, known for its innovative sustainability practices. The Technical Services Quality Assurance & Support Team Group Leader leads a team responsible for safety, quality outcomes, and continuous improvement while collaborating with various stakeholders to deliver high-quality support solutions.
IndustrialIndustrial ManufacturingMachinery ManufacturingManufacturingMiningRecycling
No H1B
Responsibilities
Champion Nucor’s safety culture by leading by example, reinforcing safe work practices, and integrating safety considerations into daily operations and planning
Provide coaching, mentoring, and performance feedback while overseeing training, professional development, and teammate growth to build a strong, engaged team
Address performance concerns, resolve personnel challenges, and support teammate success to maintain team effectiveness and accountability
Assess workload and staffing needs, recommend hiring decisions, and secure internal or contractor resources to meet operational and project demands
Participate in the recruitment, interviewing, and training of new team members
Maintain proactive, transparent communication with leadership, internal teams, and stakeholders, providing timely updates on priorities, risks, and progress
Ensure project status, quality metrics, and resource needs are clearly documented, accurately reported, and accessible to appropriate audiences
Monitor key support and quality metrics, identify trends, and drive improvement initiatives that enhance performance and reliability
Establish, maintain, and continuously improve standardized support processes, including incident resolution and escalation, to ensure consistency, efficiency, and service quality
Partner with Product Management and Technical Services leadership to define QA strategies, expand automated testing capabilities, and standardize test case development to support scalability and long-term quality
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Business Administration, or related discipline. Equivalent combination of experience and education is also acceptable
Two or more years of experience leading successful teams
Five or more years of experience in IT Quality Assurance, Technical Support, or Project Management
Candidate must be legally authorized to work in the United States without sponsorship, now and in the future. Nucor is unable to provide sponsorship for this role
Preferred
Experience in the metal building industry or, at minimum, in a manufacturing or industrial environment
Hands-on experience with Quality Assurance tools and processes, including test automation frameworks and reporting tools
Strong proficiency in Microsoft Excel for data analysis and reporting purposes
Demonstrated ability to conduct training sessions for individuals and teams on QA and support processes
Working knowledge of IT concepts such as databases, user authentication, and system access management
Familiarity with Agile methodologies (Scrum or similar) and their application in QA and support environments
Experience with data management tools (e.g., Microsoft SQL Server Management Studio) for troubleshooting and reporting
Exposure to automation strategies and emerging technologies such as machine learning and AI for process improvement
Benefits
Medical
Dental
Vision
Disability Insurance
401K and Roth accounts
Profit sharing
Pay-for-performance bonuses
Paid parental leave
Tuition reimbursement
Stock program
Scholarships
Company
Nucor Corporation
Nucor Corporation steel production company that provides a diverse range of steel and steel products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.4MKey Investors
US Department of Energy
2024-11-14Grant· $0.4M
1978-01-13IPO
Leadership Team
Leon J. Topalian
Chair, President and Chief Executive Officer
Stephen Laxton
Chief Financial Officer
Recent News
MarketScreener
2025-12-05
2025-11-10
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