Orlando Health · 2 days ago
IT Unified Comm. Analyst, Sr.
Orlando, FL
Full-time
Onsite
Mid, Senior Level
3+ years expOrlando Health is a trusted healthcare organization dedicated to providing compassionate care. The Senior IT Unified Communications Analyst is responsible for maintaining the telephony and collaboration infrastructure across all facilities, ensuring operational efficiency and exemplary customer service.
Health CareHospitalMedicalNon Profit
Responsibilities
Identifies inefficiencies in processes or configurations and determines alternate solutions or required changes to increase efficiency. Works with other IT teams or manager as necessary on proposed changes
Configures, maintains, patches, troubleshoots, and repairs Telephony Infrastructure systems as necessary to ensure data accessibility, functionality, and resiliency
Strong understanding of Cisco VoIP, traditional telephony, and contact center technologies
Understands Internet Protocol and network terminology
Supports systems, servers, and their related databases and applications on day-to-day issues, as well as performs upgrades and scheduled maintenance
Writes and maintains technical documentation including standards, configurations, and procedures
Leads, plans, and implements technically complex telephony projects and assists with go-live support
Works closely with IT and business to define requirements for project needs
Works closely with all IT teams as needed to coordinate effective problem resolution and service restoration
Consistently responds to monitoring alerts and takes appropriate action
Works with vendors to efficiently resolve incidents and sees the case end-to-end
Maintains Service Desk tickets updated to align with IT goals
Provides complex analysis and evaluation of systems, processes, and workflows to ensure corporate system needs are met in a cost effective and timely manner
Inventories and corrects records of all Telephony assets in (Cherwell, CMDB, etc)
Participates in on-call rotation for after hours and weekend coverage. Shift varies to support the needs of the business to have an operational 24x7x365 telephony environment
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards
Maintains compliance with all Orlando Health policies and procedures
Efficient in providing Telephony support, client-server hardware and software support
Serves as the team lead over other IT team-members when requested by the Manager or Supervisor of the department
Analyzes and assists in defining disaster recovery responsibilities and procedures
Supports new telephony and communications initiatives as requested
Keeps informed on latest developments and standards in the Unified Communication field and leading industry technology solutions
Maintains current knowledge of HIPAA, privacy, and confidentiality standards
Mentors other Unified Communication and IT team-members as needed
Assist in Telecommunications or collaboration maintenance or upgrades
Conduct Contact Center and Voice Solution Requirement gathering from customers
Independently serve periods of on-call coverage at scheduled intervals
Possess strong communication and interpersonal skills to interact effectively with peers, end users, and management
May be required to support unplanned events during after-hours and weekends
Complete yearly rounding and training requirements to align with IT goals
Qualification
Required
Bachelor's degree required. Three (3) years of directly related work experience may substitute for the Bachelor's degree (in addition to the requirements listed in the Experience section)
A minimum of three (3) years of hands-on experience with Cisco Packaged Contact Center Enterprise, Cisco Unified Contact Center Express, Cisco Voice Gateways, Cisco Unified Border Elements (CUBE), traditional telephony services, and call recording technologies
Benefits
Student loan repayment
Tuition reimbursement
FREE college education programs
Retirement savings
Paid paternity leave
Fertility benefits
Back up elder and childcare
Pet insurance
PTO/Holidays
Company
Orlando Health
Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare networks.
10001+ employees
H1B Sponsorship
Orlando Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (6)
2023 (2)
2022 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Mildred Beam
SVP, Chief Legal Strategist
Mark Jones
Executive Vice President
Recent News
Medical Xpress - latest medical and health news stories
2025-11-04
Company data provided by crunchbase