KTek Resourcing · 2 days ago
Project Support (Call & desktop escalation)
Chicago, IL
Contract
Onsite
New Grad, Entry Level
$22/hr - $22/hrKTek Resourcing is a company seeking a Project Support professional to coordinate the delivery of IT services and manage escalated help requests. The role involves providing hands-on technical support and ensuring proper computer operations for end users.
Health CareHuman ResourcesMedicalStaffing Agency
Hiring Manager
Muskan Mathur
Responsibilities
Project-based IT work that implements a broadest range of IT equipment, including network equipment, servers, terminals, personal computers, cabling, and related software products
Provides advanced, hands-on technical support as escalated from Service Desk
Communicates and escalates incidents and requests
Logs and tracks incidents and requests; reviews incident and requests
Investigates hardware problems and performs minor system hardware and communication connection repairs
Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction or real estate moves
Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
Aids and trains users on proper use of technology
Mentors and/or collaborates with other Technical Analysts and other members of GTS
Participates in facility-based IT project planning and budgeting, as needed
Effectively works with regional and other GTS personnel to ensure that division priorities and standards are achieved
Adheres to and supports GTS standards, policies and procedures
Performs other duties as assigned
Qualification
Required
Must have an executive presence and excellent communication skills
Demonstrates broad knowledge of technology and solutions
Proactively manages resources and priorities workload
Demonstrated ability to multi-task; Possesses strong analytical skills
Demonstrated customer orientation; strength in analytical, math, and reasoning skills
Effectively communicates verbally and in writing
Demonstrated proficiency in MS Office applications
Provides onsite technology support on projects
Must be able to drive to assigned sites to complete work
Windows 10 and Windows 11
SCCM/Autopilot
Microsoft 365 Suite
Jabber
Citrix
Network wireless and wired
HP laptops, docking stations
Company
KTek Resourcing
KTek Resourcing is a staffing and recruiting company specializing in healthcare, oil, and gas human resources staffing solutions.
Founded in 2006
201-500 employees
H1B Sponsorship
KTek Resourcing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
K
Kshitij Kukreja
Chief Executive Officer
E
Esha Kukreja
President and Co-founder
Recent News
Company data provided by crunchbase