Right! Systems, Inc. · 12 hours ago
Service Desk Engineer
Meridian, ID
Full-time
Onsite
Entry, Mid Level
1+ years expRight! Systems, Inc. (RSI) is a multi-vendor systems integrator providing exceptional solutions since 1993. They are seeking a Service Desk Engineer to work with a team of skilled technicians and engineers, ensuring the deployment, integration, and operational support of customer environments using various technologies.
Cloud Data ServicesInformation TechnologySoftware
No H1B
Responsibilities
Build and maintain a deep technical understanding of technologies, including routing, switching, wireless, edge, and web application firewalls, servers, storage, backup systems and software systems
Work on detailed and complex support incidents across multiple technologies and disciplines as part of a team of engineers
Work from RSI offices to diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality
Attend or participate in various product training sessions and classes in order to broaden your skillset while maintaining RSI’s vendor relationships
Meet with customers to discuss and outline new approaches and configurations that improve and enhance their current environments
Other work-related duties as assigned
Qualification
Required
1-3 years of equivalent technology experience
Able to demonstrate associate level expertise or equivalent certification level in one or more of the following areas: Networking (Cisco, Aruba, Juniper)
Wireshark/tcpdump comfort and ability to isolate 'network vs app vs ISP.'
Hands-on experience supporting solutions from some of the listed vendors above
Create and maintains network diagrams, runbooks, configs, 'known issues,' and standardized deployment templates
Experience planning and executing network changes with rollback plans, maintenance windows, and stakeholder communications
Run short client calls, summarize issues plainly, and provide 'what happened / what we did / what's next' updates
Demonstrate ability to deliver consistent outcomes across multiple customer environments by following standardized processes, documenting thoroughly, and communicating proactively
Strong interpersonal, written, and oral communication skills
Strong analytical and problem-solving skills
Strong customer service orientation
Candidate must be able to conduct research into issues and problems
Candidate must be able to present ideas in user-friendly language
Candidate must be highly self-motivated and self-sufficient
Candidate must be able to effectively prioritize tasks in a high-pressure environment
Candidate would either need to have a valid Driver's license and vehicle insurance, or confirm their ability and means to report to the office daily on work days as scheduled, as an essential job function for this role
Benefits
Group medical
Dental and vision insurance
401(k)
Life insurance/LTD
PTO (Paid Time Off) for vacation, sick and personal leave needs
Company
Right! Systems, Inc.
You’ve probably tried outsourcing your IT already. Approaches such as hiring an MSP or using your “tech-savvy” cousin.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Minor
CEO
Recent News
Company data provided by crunchbase