Peak Scientific · 13 hours ago
IT Service Delivery Specialist
MA
Full-time
Onsite
Mid Level
$70K/yr - $80K/yrPeak Scientific is a leading nitrogen generator manufacturer and global expert in high-performance gas generator systems. The IT Service Delivery Specialist role focuses on closing IT service tickets and supporting global IT initiatives, collaborating with colleagues across various regions to ensure effective IT infrastructure support.
ElectronicsManufacturingProduct Design
Responsibilities
Fulfilment of service requests and incidents in a timely manner, particularly those relating to the team based in USA and wider Americas regions
Work closely with end-users, Business Analysts, and the wider Applications/Infrastructure teams to troubleshoot and resolve issues related to IT infrastructure
Provide 1st and 2nd line infrastructure support for core services aligned to agreed service levels and working practices
Managing the full lifecycle of user accounts, from creation to deactivation, including licensing assignments, group membership modifications, and access control, using Active Directory and Microsoft Entra ID
Managing device deployment, security, and lifecycle using Microsoft Intune and Windows Autopilot, including zero-touch enrolment
Adhering to pre-defined service management processes while addressing incidents
Setup of laptops, mobile phones, printers and other devices for new starters and colleagues
Liaise with Infrastructure vendors and other IT personnel for problem resolution
Troubleshoot system issues providing resolution to business application issues providing updates as and when required
Work as part of the IT global operations team, taking open issues from the UK-based team at start of USA-working day, passing over issues to India at end local working day
Be flexible to address other incidents and requests from the global IT queue
Maintain company data standards and identify and implement procedures in areas where improvement in control is required
Recommend localized equipment and infrastructure changes or upgrades as required
Potential for limited travel to other territories such as Mexico, Brazil and United Kingdom
Qualification
Required
Experience with IP networking, managed switches, wireless access points, and firewall technologies would be highly advantageous for this position
Windows 10/11 configuration and support
A solid understanding of the Microsoft Suite, including Microsoft 365, covering essential applications like Outlook, Teams, Word, Excel, PowerPoint, OneDrive, and SharePoint
Ability to resolve complex functional and configuration issues within SLAs
Ability to clearly communicate technical information to non-technical staff
Ability to collaborate well working with different teams to manage and resolve issues
Ability to create and maintain clear and accurate system records and documentation
ITSM/ITIL Service desk experience
Preferred
Zendesk
Some exposure to basic activities on SAP ERP and/or CRM systems
Vendor management, asset control, inventory tracking and lifecycle management of IT assets
Experience working in a matrixed organization/environment
Excellent organizational skills, including the ability to manage multiple workstreams and initiatives
Benefits
Competitive Compensation
20 days of PTO
Medical, dental, and vision insurance
401(k) with an employer match
Short-term disability insurance, basic life insurance
A focus on growth and development opportunities
Employee Assistance Program
Company
Peak Scientific
Peak Scientific is a technology manufacturing firm that specializes in laboratory gas generators.
Founded in 1997
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lou Gehm
OEM & Channel Partner Manager, North America
Recent News
Research & Development World
2025-06-05
Google Patent
2025-05-06
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