Erdner 3PL · 9 hours ago
IT Technical Support Specialist
Monee, IL
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $40K/yrErdner 3PL is seeking an IT Technical Support Specialist to serve as the on-site point of contact for technical concerns. The role involves investigating and resolving user assistance requests, maintaining documentation, and advising management on technical improvements or risks.
ConsultingLogisticsParkingTransportationWarehousing
Responsibilities
Serve as the on-site point of contact for any technical concerns
Investigate and resolve user assistance requests
Document user assistance requests, as well as resolution steps
Maintain user and troubleshooting documentation
Dispatch issues that cannot be resolved immediately to the appropriate team
Test new application features and provide feedback to developers
Attend scheduled meetings
Advise management about improvements or risks concerning technical systems
Qualification
Required
Well-versed in a wide range of technologies
Microsoft products, including Windows 11, Office with Access
Ethernet, Wi-Fi and network connectivity in general
Hardware including PC, tablets and printers
Willingness to learn and improve
Capable of explaining complex topics as simply as possible in both written or spoken communications
Comfortable assisting others in person, over telephone and via screen sharing applications
Ability to prioritize and efficiently manage several tasks
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Erdner 3PL
Erdner 3PL is a logistics company that provides distribution, warehousing, transportation, consulting, and parking lot solutions.
Founded in 1960
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase