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Mystic Lake Casino Hotel · 1 day ago

Loyalty Program Operations Intern

Prior Lake, Minnesota, United States

Internship

Onsite

Intern

Mystic Lake Casino Hotel is a premier casino resort and entertainment destination in Minnesota, offering a 10-week summer internship program. The role involves gaining hands-on experience in creating exceptional guest experiences and supporting operational activities related to the loyalty program.

CasinoGamblingMedia and Entertainment

Responsibilities

Creating exceptional guest experiences and being the go-to person for information, support, and solutions

Connecting with people, answering questions, and helping guests get the most out of their visit

Explaining Club M benefits and property events to guests

Redeeming prizes and comps with confidence

Managing promotions and point adjustments while keeping player information accurate

Balancing service with operations and supporting events

Representing the team at special events while championing the Club M guest experience

Qualification

Guest experience managementEvent supportDetail-orientedCommunication skillsTeam collaboration

Required

Energized by creating exceptional guest experiences

Love being the go-to person for information, support, and solutions

Enjoy connecting with people and answering questions

Help guests get the most out of their visit

Explain Club M benefits and property events

Redeem prizes and comps with confidence

Detail-oriented

Comfortable working in systems

Skilled at keeping player information accurate

Manage promotions and point adjustments

Thrive balancing service with operations

Support events

Dependable

Goal-driven

Excited to represent the team at special events

Champion the Club M guest experience

Available to work afternoons, evenings, and weekends

Company

Mystic Lake Casino Hotel

Mystic Lake Casino Hotel is a casino that offers nonstop gaming action, dining, drinks and entertainment services.

Founded in 1992

Prior Lake, Minnesota, USA

1001-5000 employees

https://mysticlake.com/

Funding

Current Stage

Late Stage

Leadership Team

Katie Alger

Talent Acquisition Partner

Recent News

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