Pyramid Consulting, Inc · 1 day ago
Social Media Community Manager
San Diego, CA
Contract
Hybrid
Mid, Senior Level
$60/hr - $61/hr
4+ years expPyramid Consulting, Inc. is a leading IT Industry company, and they are seeking a Social Media Community Manager. The role involves engaging with consumers across social channels, collaborating with internal teams, and providing strategic recommendations to enhance the TurboTax brand's social media presence.
ConsultingInformation TechnologyLegalProfessional ServicesSoftwareStaffing Agency
Responsibilities
Actively engage with consumers across key social channels (e.g., Reddit, TikTok, Instagram, X and Threads) on behalf of the TurboTax brand to drive positive WOM and build positive brand sentiment
Work cross-functionally with agency partners and internal stakeholders from marketing, communications, and customer care
Leverage social listening tools like BrandWatch to synthesize key themes, trends and takeaways from social VOC for TurboTax and key competitors to provide updates to senior leadership
Work effectively, as needed, with senior leadership to handle crises and high-profile issues deftly, protecting and furthering company and brand reputation
Draw out key insights from top-performing content, platform trends, and customer conversation themes. Conceptualize and optimize content accordingly
Support the brand social channels, including posting, monitoring and engaging on behalf of the brand
Actively seek out underpriced opportunities that inserts TurboTax into culture conversations that drive relevancy
Provide strategic recommendations on how TurboTax can win on social media against a variety of cohorts and new platforms
Qualification
Required
Expert of social media usage, platforms, and community management best practices
Minimum 4 years experience in a community management or similar role, with a proven track record of analyzing social VOC and developing insightful, actionable reports for senior leaders
Experience engaging audiences on social platforms including Reddit
Skilled writer with experience across a diverse portfolio of brands and channels
Proficiency in Canva, Adobe Creative Suite (Photoshop, Premiere Pro, After Effects, etc.), or equivalent creative tools
Comfortable and confident appearing on camera and directing self-shot or lo-fi content
Experience using social listening tools (e.g., Brandwatch) to track and monitor trends and themes in social conversations around brands and product categories
Experience publishing across all major social media platforms for a brand
Excellent communication skills
Attention to detail, critical-thinker, and problem-solver
Heart for the customer
Collaborative self-starter
Benefits
Health insurance (medical, dental, vision)
401(k) plan
Paid sick leave (depending on work location)
Company
Pyramid Consulting, Inc
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Ramesh Maturu
President and Co-Founder
Manish Kaushik
Chief Financial Officer
Recent News
2025-08-18
Company data provided by crunchbase