Washington University School of Medicine in St. Louis · 1 day ago
Clinical Service Representative II (O'Fallon, MO) - Program in Physical Therapy
Progress Point Center
Full-time
Onsite
Entry, Mid Level
$17.34/hr - $25.40/hr
2+ years expWashington University School of Medicine in St. Louis is seeking a Clinical Service Representative II to assist and support the Program in Physical Therapy. The role involves managing patient flow, scheduling appointments, and ensuring smooth operations within a fast-paced medical office environment.
EducationMedicalUniversities
Responsibilities
Greets, verifies, and updates patient registration information and arriving patients in EPIC in a timely manner. Ensures all patient arrival and check out processes, including After-Visit-Summaries, are finalized at the end of each patient visit. Compiles, copies, and faxes/mails monthly correspondence relating to patient visits
Collects co-payments, supply fees, reconciles EPIC drawer balance, and assists with entering clinic deposits
Reviews registration work-queues on a daily basis to ensure current workflow processes are supported
Assists with maintaining daily clinician appointment schedules and working the patient wait list, ensuring all available slots for upcoming dates are full
Performs clinic closing procedures accurately to include reserving rooms for next day and stocking, cleaning and organizing supplies, gym, and waiting area
Prepares and responds to medical record requests using the EPIC ROI function
Responsible for registration and scheduling of new and returning patient appointments, cancelling, rescheduling, and obtaining/documenting necessary referrals, in Epic, for patient appointments. Serves as a liaison between consumers and WUSM; assists consumers in a timely, efficient, and courteous manner regarding appointment information, systems, procedures, and resources. Explains the relationship between internal and external customers and routes calls to the appropriate responder. Provides information on resources as appropriate
Responsible for managing internal and external referral orders. Internal referral orders are retrieved from the referral work-queue and attached to appointments when scheduling. External referral orders are received from either patients or by fax and transcribed into Epic
Processes, monitors, and acts upon Epic In-Basket communication by assessing consumers’ needs, taking messages, and directing calls/In-Basket communications as appropriate
Processes assigned Epic work-queues and in-baskets in a timely manner
Offer assistance and back up support, as needed, to other clinical staff. Serves as back up for other staff during peak times, vacations, and illnesses
Attends program meetings, staff meetings, clinical meetings, and training sessions as they relate to the position. Performs other duties as assigned with occasional rotation between practice locations
Qualification
Required
High school diploma or equivalent high school certification or combination of education and/or experience
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements)
Medical Office Setting (2 Years)
Preferred
Computer Efficiency
Confidentiality
Critical Thinking
Customer Service
Detail-Oriented
Effective Written Communication
Electronic Mail
Electronic Medical Record (EMR) Systems
Epic Applications
High Accuracy
ICD Coding
Interpersonal Communication
Interpersonal Interactions
Managed Care
Medical Scheduling
Medical Terminology
Medicare Plans
Microsoft Office
Multitasking
Office Equipment
Organizational Efficiency
Professional Etiquette
Teamwork
Time Management
Working Independently
Benefits
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
We offer 4 weeks of caregiver leave to bond with your new child.
Family care resources are also available for your continued childcare needs.
Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
Company
Washington University School of Medicine in St. Louis
WashU Medicine is a leader in improving human health throughout the world.
5001-10000 employees
H1B Sponsorship
Washington University School of Medicine in St. Louis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$381MKey Investors
National Human Genome Research InstituteNational Cancer InstituteNational Institutes of Health
2025-01-21Grant
2024-12-16Grant· $10.8M
2023-05-11Grant· $22.5M
Leadership Team
Camilo Molina
Director of Spinal Deformity and Spinal Oncology
C
Charbel Khoury
Assistant Professor Of Medicine
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