NEOGOV · 1 day ago
Emergency Service Quality Assurance Officer
EMS HQ, SC
Full-time
Onsite
Senior Level
$75K/yr - $75K/yr
5+ years expNEOGOV is seeking an Emergency Service Quality Assurance Officer responsible for analyzing patient care data and ensuring compliance with clinical practices. The role includes overseeing quality improvement efforts, managing infection control, and investigating complaints to enhance patient care standards.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Quality Control – This position is responsible for conducting systematic reviews of patient care data to ensure patients are receiving quality care and overseeing compliance with approved clinical practices and patient care guidelines. The role supports ongoing clinical quality improvement efforts, and assists in creating clinical quality improvement corrective action plans. The incumbent will coordinate with and assist the Training Officer when necessary to establish group or individual training in a more formal setting when appropriate. The incumbent will be responsible for keeping up to date with current pre-hospital standards, and trends and assists the Training Officer in projecting future global training of any new standards and trends. The incumbent will be responsible for leading the department’s Quality Improvement Committee, and be the spokesperson for the committee. The incumbent will assist the Training Officer with the Patient Care Guidelines Committee. The incumbent will be responsible for all quality and reporting data; and will provide reports and recommendations in a timely manner to the Training Officer, Assistant Director and Director. The incumbent will be required to continue to obtain and maintain personal training and education in pre-hospital quality assurance/improvement knowledge and to project their knowledge of QA/QI to help strengthen the Training Program. The incumbent will be responsible for any local, state, and/or federal data reporting, to include the state Narcan and Ketamine use databases. The incumbent will be required to assist with and/or maintain the functionality of the department’s patient care documentation system and make recommendations on how to fix any issues within it. The incumbent will maintain a strict and professional confidentiality of all departmental data, patient care issues, and future improvement plans used for improved business operations
Community Interface – When necessary, this position will communicate with citizens regarding complaints about their care, and thoroughly investigate the circumstances for resolution. This may include talking with the employee and advising shift supervisors regarding placing the employee on a performance improvement plan for training purposes. The incumbent may need to escalate any complaints that cannot be resolved amicably, and will review the call with the medical control physician when necessary. The incumbent will document, in detail all information as it pertains to each investigation, and will maintain a database to record, and monitor all patient care complaints
Infectious Disease Management – This position will be responsible for all infection control management, ensuring all possible exposures are investigated with proper records maintenance, and leading investigations and actions taken. This incumbent will be responsible for obtaining and maintaining up-to-date information and education of all local, state, and federal standards, laws, and reporting requirements. This will include OSHA log maintenance, and when necessary, interface with Risk Management
Qualification
Required
Bachelor's Degree or equivalent job experience
SC Paramedic certification
BLS
ACLS
PALS
National Registry Paramedic
5 years of job-related experience
Field Paramedic
understanding of State EMS Protocols and Guidelines
Certified Infection Control Officer/Infection Control Trainer
Must obtain the DICO-C title through IBSC within one year
Preferred
DICO-C preferred
Benefits
Health care
Dental
Vision
State retirement
Deferred compensation plans
Flexible spending accounts
Life insurance
Long-term disability
Holidays
Vacation
Sick leave
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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