CNA Insurance · 12 hours ago
APD Claims Representative
Wyomissing, PA
Full-time
Hybrid
New Grad, Entry Level
$47K/yr - $78K/yrCNA Insurance is dedicated to fostering a culture where employees feel valued and can reach their career potential. The APD Claims Representative will manage low to moderate complexity commercial claims, ensuring adherence to company protocols while providing excellent customer service and communication with clients and insureds.
FinanceFinancial ServicesInformation ServicesInformation TechnologyInsuranceProperty ManagementReal EstateRisk Management
Responsibilities
Performs a combination of duties in accordance with departmental guidelines: Manages an inventory of low to moderate complexity and exposure commercial claims by following company protocols to verify policy coverage, gather necessary information, maintain appropriate file documentation and authorize disbursements within authority limit
Contributes to customer satisfaction by interacting professionally and effectively with insureds, claimants and business partners, achieving quality and cycle time standards, providing regular, timely updates and responding promptly to inquiries and requests for information
Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language, estimating potential claim valuation, and following company's claim handling protocols
Exercises judgement to determine liability and compensability by conducting investigations to gather pertinent information, taking recorded statements from insureds, witnesses and working with experts to verify the facts of the claim
Works with appropriate internal and external partners, suppliers and experts by identifying and effectively collaborating with necessary resources to facilitate best claim outcomes
Authorizes and ensures claim disbursements within authority limit by determining liability and compensability of the claim, negotiating settlements and escalating to manager as appropriate
Developing ability to manage expenses by timely and accurately resolving claims, selecting and actively overseeing appropriate resources, and delivering high quality service
Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Claim, Recovery or SIU resources for further investigation
Achieves quality standards on every file by following all company guidelines, achieving quality and cycle time targets, ensuring proper documentation and issuing appropriate claim disbursements
Maintains compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business
Qualification
Required
High school Diploma required
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Developing basic knowledge of the commercial insurance industry, products and claim practices
Good verbal and written communication skills with the ability to demonstrate empathy while providing exceptional customer service
Ability to develop collaborative business relationships with both internal and external work partners
Able to exercise independent judgement, solve basic problems and make sound business decisions
Analytical mindset with critical thinking skills
Strong work ethic, with demonstrated time management and organizational skills
Ability to manage multiple priorities in a fast-paced, collaborative environment at high levels of productivity
Knowledge of Microsoft Office Suite and ability to learn business-related software
Adaptable to a changing environment
Ability to value diverse opinions and ideas
Preferred
Associates or Bachelor's Degree preferred
Prior claim handling, or business experience in the insurance industry and/or customer service is preferred
Benefits
CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.
Company
CNA Insurance
CNA is one of the largest U.S. commercial property and casualty insurance companies.
Founded in 1897
5001-10000 employees
H1B Sponsorship
CNA Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (32)
2023 (25)
2022 (43)
2021 (32)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$0.88M2016-09-12Post Ipo Equity· $0.88M
1978-01-13IPO
Leadership Team
Daniel Franzetti
Chief Administrative Officer
Larry Haefner
EVP and Chief Actuary
Recent News
2026-01-20
2025-11-03
Company data provided by crunchbase