Cooperative Response Center (CRC) · 2 days ago
CUSTOMER SERVICE REPRESENTATIVE 1
Dunlap Site - Dunlap, TN 37327
Full-time, Part-time
Onsite
Entry Level
$16.50/hr - $24/hr
1+ years expCooperative Response Center (CRC) is seeking talented Customer Service Representatives who will be responsible for providing courteous and efficient service for their members. The role involves taking calls for cooperative and utility companies regarding power outages and bill pay, ensuring a calm and professional response during emergencies.
Software
Responsibilities
Takes incoming calls for our electric cooperative members. Navigates tools and resources to address the customers’ inquiries properly
Maintain a high level of service and meets performance targets
Maintain composure and demonstrate a calm, professional position while adapting to difficult situations, and uses de-escalation techniques when appropriate
Participates in procedure training in the classroom, and on-the-job training, and reviews all available manuals and resources to acquire and increase product knowledge
Qualification
Required
1 or more years of Customer Service experience
Ability to read, analyze and interpret instructions
Excellent communication skills
Proven ability to effectively learn/use CRC Link and other software associated with Call Center Operations
Ability to maintain confidentiality
Ability to accurately type/keyboard and navigate computer screens with reasonable speed
Ability to thrive in our fast-paced, customer-focused environment
Ability to be flexible and receptive to change
Employees are required to be honest and trustworthy with a satisfactory background check and drug screen before they start
Preferred
Experience in a Call Center setting
High School Diploma or equivalent
Benefits
Paid Time Off (PTO)
Community Volunteer Time Off
6 Paid Holidays
School Conference/Activity Leave
Health benefits – medical, dental, & vision plus rewarding wellness programs, gym reimbursements, and on-site fitness equipment.
401K with generous company match.
Tuition reimbursement
Regular recognition events to celebrate and thank our employees
Opportunities for Advancement
Free alarm monitoring for medical, environmental, and security alarm systems
Supportive and inclusive work culture
Incentive bonuses
Company
Cooperative Response Center (CRC)
With our 24/7/365 contact center and alarm monitoring central station, CRC has merged the benefits of personalized service with the efficiencies provided by technologically advanced computer and telephony systems.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Paul Thompson
COO/CFO
Company data provided by crunchbase