Ardalyst · 6 days ago
Customer Support - Program Analyst
Fort Collins, CO
Full-time
Onsite
New Grad, Entry Level
$18/hr - $23/hrArdalyst is a company focused on delivering cybersecurity and digital transformation solutions to help clients protect their business. They are seeking a motivated Customer Support - Program Analyst to support customer-facing projects and apply technical and analytical skills in a fast-moving start-up environment.
Cyber SecurityOutsourcingInformation Technology
Responsibilities
The illustration of diagrams depicting customer environments
The completion of document-based artifacts necessary for assessments
Configuring customer M365 environments, including Azure and Intune
The automation/scripting of configurations to customer M365/Azure environments
The automation/scripting of the creation of document-based artifacts or diagrams
Utilize Scrum methodologies to assign and delegate tasks to ensure that the team’s work aligns with priorities, ensuring that the team is fully deployed and not idle
Use AI to help automate processes and create AI agents
Qualification
Required
Work with the Assessment Team for a 3-month training period
Ability to manage time effectively, prioritize tasks and proven ability to meet deadlines
Obtain basic Microsoft and CMMC certificates within first 6 months of employment, including: CMMC Registered Practitioner (RP), CMMC Registered Practitioner Advanced (RPA), Microsoft SC-900 Security, Compliance, and Identity Fundamentals, Microsoft AZ-900 Azure Fundamentals, Microsoft MS-900 M365 Fundamentals
Ability to self-study documentation, including compliance and regulatory documentation such as: The CMMC Assessment Guide, The CMMC Scoping Guide, 32 CFR Part 2002, 32 CFR Part 170
College degree, or GED with applicable experience
Superior attention to detail
Aptitude for learning new software and systems
Ability to work independently or in a team environment
Excellent communication skills, both written and oral
Ability to work quickly and efficiently
Benefits
401(k) Retirement Plan
Health, Dental, Vision and Life insurance
Short Term and Long-Term Disability insurance
Monetary assistance with training and certifications
Flexible Hours
Company
Ardalyst
Ardalyst specialises in cyber security services, digital transformation, outsourcing, staffing, consulting, IT support, and related services
Founded in 2013
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jena Gibson
Chief Operating Officer (COO)
Company data provided by crunchbase