CCMSI · 1 day ago
Claim Supervisor (Workers Compensation and Multi Line)
US-MA-Reading
Full-time
Hybrid
Senior Level, Lead/Staff
$80K/yr - $95K/yr
10+ years expCCMSI is a leading privately-owned Third Party Administrator that partners with global clients to address complex risk management challenges. The Claim Supervisor position involves overseeing the investigation, adjustment, and supervision of multi-line and workers' compensation claims, ensuring compliance with corporate standards and client instructions.
Financial ServicesInsuranceRetail
No H1B
Responsibilities
Review, assign and provide supervision of all multi-line claim activity for designated claims to ensure compliance with Corporate Claim Standards, client specific handling instructions and in accordance with applicable laws
Investigate, evaluate and adjust assigned multi-line claims in accordance with established claim handling standards and laws
Reserve establishment and/or oversight of reserves for designated multi-line claims within established reserve authority levels
Provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution
Authorize and make payments of multi-line claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority
Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate
Assist designated claim staff in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
Direct handling of designated litigated and complex claims
Provide education, training and assist in the development of claim staff
Review and maintain personal diary on claim system
Supervision of all multi-line claim activity for specified accounts
Compliance with Corporate Claim Handling Standards and special client handling instructions as established
Qualification
Required
10+ years multi-line claim experience is required
Adjuster's license in one or more of the following states: NH, CT, RI, MA required
Excellent oral and written communication skills
Initiative to set and achieve performance goals
Good analytic and negotiation skills
Ability to cope with job pressures in a constantly changing environment
Knowledge of all lower level claim position responsibilities
Must be detail oriented and a self-starter with strong organizational abilities
Ability to coordinate and prioritize required
Flexibility, accuracy, initiative and the ability to work with minimum supervision
Discretion and confidentiality required
Reliable, predictable attendance within client service hours for the performance of this position
Responsive to internal and external client needs
Ability to clearly communicate verbally and/or in writing both internally and externally
Preferred
Three years supervisory experience preferred
Bachelor's Degree is preferred
AIC, CPCU, or ARM preferred
Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required
Benefits
4 weeks Paid time off that accrues throughout the year in accordance with company policy + 10 paid holidays in your first year
Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
Career growth: Internal training and advancement opportunities
Culture: A supportive, team-based work environment
Company
CCMSI
CCMSI is a third-party administrator for workers' compensation and property/casualty self-insurance programs.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
G
G. Bryan G. Bryan Thomas
President/CEO
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